Bars Assistant Manager - Reds Job at Butlin's (Skegness)

Job Description

The Assistant Manager supports the effective day-to-day operation of a WET trade venue, ensuring the consistent implementation of standards, processes and plans set by the Manager. You will take accountability for leading the venue during the Manager’s absence and ensure that the team delivers exceptional guest experiences, strong commercial performance and safe, well executed operations.

Job Responsibility

Lead the team on the floor to deliver fast, friendly, safe service and consistent product quality
Implement operational and commercial plans provided by the Manager to support venue performance
Support stock controls, cellar routines, product care and compliance standards
Use available insight (NPS, SPH, guest flow, team performance) to guide real time decisions that maintain great performance
Demonstrate strong on floor leadership, modelling behaviours and coaching the team in the moment
Lead the delivery of a great guest experience in line with venue standards set by the Manager
Manage guest flow on shift to reduce queue times and maintain a lively, well organised bar environment
Ensure consistent product quality across draught, spirits, cocktails, hot beverages and premium serves
Use guest feedback and NPS trends shared by the Manager to adjust real time service
Be highly visible during all peak trading periods, leading by example and supporting the team on the floor
Support the Manager with all stock routines, including: line checks, stock rotation & product care, waste management, cellar standards, cash variance checking
Help implement yield improvement actions set by the Manager
Support sales driving initiatives such as upselling, cross-selling, product placement, seasonal activation and driving Bserve adoption
Ensure labour deployment matches the plan and respond to live changes in guest volume
Ensure rotas created by the Manager are delivered effectively, with real time adjustments made when needed
Contribute to promotional activity by ensuring team awareness and strong execution
Lead the team day-to-day, ensuring clarity of expectations, strong communication and visible leadership
Deliver induction, on shift coaching and training to new and existing team members
Ensure team members are trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing
Conduct 1:1s, PDP support and provide performance feedback as delegated by the Venue Manager
Create clear daily and weekly objectives for Shift Managers to support operational delivery
Rolemodel Butlin’s Values and Leadership Behaviours at all times
Help build a multiskilled team capable of flexing across the resort through championing Team member plus
Support retention by fostering a positive, supportive and inclusive working environment
Ensure full compliance with licensing legislation, Challenge policies, refusals logs and safe retailing expectations
Maintain cellar standards including safety, product quality, gas handling and hygiene routines
Ensure the venue remains audit ready at all times across: bar cleanliness and organisation, food safety (where applicable), H&S and COSHH, cash handling & stock holding, brand standards
Lead opening/closing routines and complete daily checks, escalating risks immediately
Take full accountability for safe operations in the absence of the Manager
Support the Manager in liaising with Central teams on product range, promotions and yield objectives
Build strong working relationships with peers and resort leaders
Share best practice and support other venues when operational needs change
Support the optimisation of Team Member Plus and labour utilisation across the resort

Requirements

Experience in a Wet led bar, pub, nightclub or high volume hospitality venue
Understanding of cellar management, stock controls and licensing law (training will be provided where required)
Strong service led leadership with experience coaching and supporting teams
Confident communication skills with the ability to motivate and guide others
Ability to remain calm, organised and effective during pressured trading periods
Experience leading shifts or supervising an F&B team is desirable
Strong problem solving ability with a proactive, hands on approach
Capability to manage multiple priorities and adapt quickly to change

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Bars Assistant Manager - Reds

Job Description

Job Responsibility

Requirements

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