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The Barista is to serve guests needs by crafting high-quality coffee beverages, providing exceptional customer service, and maintaining a clean and welcoming environment for guests.
Job Responsibility:
Prepare and serve coffee drinks and tea beverages to standard recipes
Have knowledge of specialty drinks including their ratios, recipes, and techniques
Execute special orders and modifications to ensure all dietary restrictions are adhered to
Strong product knowledge of ingredients including espresso and coffee beans origin and sustainability impact
Confirm guest orders including any special needs or requests from the service team using the hotel’s point-of-sales system
Service and take orders from guests at the bar area offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Properly and accurately close guest checks
process cash and credit card payments
properly settle voided checks or complimentary items
Requirements:
Minimum one-year food and beverage service or equivalent
Ability to communicate professional and accurately
Job requires ability to stand for 8 hours
Able to lift and carry up to 20 pounds
Ability to multi-task in a high volume and demanding environment
Strong problem-solving skills, ability to handle difficult situations and guests
Must possess valid US work authorization
What we offer:
Complimentary accommodations & employee discount for stays at other Four Seasons worldwide