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As a Barista at Origin at the British Library, you will be responsible for delivering an exceptional coffee experience, upholding our quality standards, and creating meaningful customer interactions. Your role is integral to ensuring every cup of coffee reflects our commitment to provenance, seasonality, and transparency in a high-volume, public-facing role. This is an opportunity for a passionate coffee enthusiast to step into the speciality coffee world and develop their foundational skills and knowledge into actual professional expertise.
Job Responsibility:
Deliver outstanding coffee and service, ensuring every customer leaves with a memorable experience
Maintain consistency in coffee quality, adhering to Origin’s high standards and recipes
Engage with customers to share knowledge, inspire appreciation for speciality coffee, and enhance brand loyalty
Support the retail team in achieving operational excellence and driving performance
Prepare and serve high-quality coffee, ensuring consistency in flavour, presentation, and service
Follow Origin’s brewing recipes and techniques to maintain excellence in every cup
Engage with customers to educate and inspire appreciation for speciality coffee
Provide personalised recommendations and support customers in their coffee journey
Maintain a clean, organised, and efficient workspace to ensure seamless daily operations
Support stock management and ensure all products are well presented and available
Uphold all health and safety, food safety, and hygiene standards to provide a safe and welcoming environment
Act as an ambassador for Origin’s values, ethos, and commitment to sustainability
Contribute to store aesthetics, ensuring retail displays reflect the brand identity
Participate in events, activations, and home enthusiast courses to deepen customer engagement and community presence
Seek opportunities to develop your skills, embracing training and feedback
Collaborate with the retail team to drive efficiencies, improve workflows, and enhance customer experience
Requirements:
Passionate about coffee, hospitality, and delivering world-class customer experiences
A natural storyteller, engaging customers with knowledge and enthusiasm
Collaborative and adaptable, thriving in a fast-paced and dynamic environment
Detail-oriented, ensuring precision in coffee preparation and service
Solutions-focused and proactive in problem-solving and continuous learning
Experience in a coffee or hospitality setting, with a strong understanding of coffee preparation techniques
Experience working in a fast-paced coffee environment, with the ability to manage a high volume of tasks, orders and interactions, including manual handling
Strong communication and customer service skills, able to engage and educate customers
Ability to manage workflow efficiently, multitasking while maintaining quality and composure
Experience of working in a multi-site environment with movement across operations and adjusting to demands throughout the day
Comfortable operating coffee equipment and troubleshooting minor technical issues
Open to learning and development, seeking ways to enhance skills and performance
What we offer:
26 days’ holiday, including your birthday off, plus flexible bank holidays
Unlimited coffee and discounts on merchandise and partner products
B Corp certified and proudly independent
People-first culture with meaningful, values-led work
SCA training and learning opportunities for everyone
Enhanced family leave, sick pay, period leave, and personal days
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