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Ralph Lauren Corporation, publicly traded on the NYSE as RL, stands as a global leader in designing, marketing, and distributing premium lifestyle products across diverse categories including apparel, accessories, home goods, fragrances, and hospitality. With a legacy spanning over 50 years, Ralph Lauren has built a renowned brand reputation characterized by timeless style and quality. The company's portfolio encompasses prestigious brand names such as Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, among others. These brands are recognized worldwide and symbolize a blend of classic... Show More
Job Responsibility
Greet and personally welcome VIP clients, brand partners, and special guests upon arrival to RL Club, offering a warm, elevated, and attentive introduction to the space
Provide personalized hospitality services including beverage offerings, curated amenities, and tailored experiences aligned with client preferences
Execute any client catering, entertainment or other guest accommodations
Anticipate guest needs and preferences by building relationships, maintaining client profiles, and collaborating with sales associates, personal stylists, and management
Maintain the ambiance, cleanliness, and presentation of the RL Club space to the highest standard at all times
Coordinate with cross-functional teams including retail, client experience & VIP, and tailor shop to ensure a seamless and luxurious client journey
Support the execution of in-store activations, private appointments, and bespoke experiences within the RL Club environment
Requirements
High school diploma or equivalent
Proven experience in luxury hospitality or related client services
Exceptional interpersonal skills
Ability to anticipate and respond to guest needs
Professional appearance and demeanor
Flexible availability including weekends and holidays
Ability to handle physical demands such as lifting up to 30 lbs and climbing ladders