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As a Team Leader in our Costa Coffee Warrington Hospital store, you’ll lead and inspire your team to provide exceptional customer service and create a working environment that helps our colleagues to develop and achieve.
Job Responsibility:
Lead and inspire your team to provide exceptional customer service and create a working environment that helps our colleagues to develop and achieve
Keeping customer service at the heart of everything you do, dedicated to creating incredible experiences for our customers whilst driving sales and commerciality
Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness
Keeping teams up to date on store business performance and appropriately challenging what can be done to improve
Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally
Requirements:
Current Team Leader / Barista (or equivalent) in a fast-paced hospitality retailer or similar environment
Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
Proven people development experience, focused on fostering a supportive, productive, efficient and inclusive environment
Strong organisation skills and someone who is proactive and able to prioritise well, in a fast-paced retail environment
Nice to have:
A passion for coffee and a pride for making the perfect drink, for every customer, every time
Someone who can energise, influence and motivate the team to deliver exceptional service and performance