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Barclays Logo Barclays · Banking

Barclaycard Payments Complaint Officer

India, Noida · Job Posted May 05, 2026
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Job Description

Embark on a transformative journey as Barclaycard Payments Complaint Officer at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes with risk management initiatives. You will take ownership of your work and provide first-class support to our clients with expertise and care.

Job Responsibility

  • Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution
  • Collaboration with teams across the bank to align and integrate operational processes
  • Identification of areas for improvement and providing recommendations in operational processes
  • Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency
  • Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice in banking operations
  • Participation in projects and initiatives to improve operational efficiency and effectiveness

Requirements

  • Excellent communication skills
  • problem solving mindset
  • strong commitment to resolving complaints in a professional and timely manner
  • Proven experience in Customer service role in voice or back office process
  • Conflict resolution skills and the ability to handle difficult or emotional conversations
  • Experience in analyzing workflows, optimizing procedures and delivering high quality service

What we offer

  • Wellness rooms
  • gyms
  • mental health support
  • inclusive culture
  • collaborative areas
  • socialising
  • sports
  • community events
  • volunteering
  • hybrid working
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