Barback Job at Time Out Group Plc (New York)

Job Description

We love what we do – and it shows! Time Out Market is the division of Time Out that brings our food and cultural experiences to life for our guests, readers and clients. Our Market Barbacks provide outstanding guest service and products to ensure that each of our guests enjoy a memorable experience with each visit.

Job Responsibility

Provide service to Bartenders, Beverage Runners and Guests in a timely manner
Assist bartender with taking guest orders and ensuring proper product is served to guests
Appear in uniform for all shifts at scheduled time
Polish and wash glassware throughout the shift
Prepares all mixes and garnishes
Ensure proper rotation of all liquor, beer, wine and consumable items
Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift
Keep back bar clean and organized
Clean all spills and waste immediately. Sweep and mop as needed. Place all trash in proper receptacles
Proper setup and maintenance of event and or banquet function spaces
Assist with loading/unloading of miscellaneous equipment, such as boxes, food and beverage product
Responsible to ensure all stocking is complete, requisitions are filled out and any shortage of stock is reported
Maintain opening/closing liquor, beer, wine and consumables par
Inform management of any complaint, comments or incident
Ability to create and maintain service rapport
Respond to guest inquiries and requests in a courteous and polite manner
Anticipate guest needs
Provide information to guests regarding our venues, menus and pricing
Adhere to all company standard operating procedures. Maintain all company service sequence standards
Recognize and cultivate regular Guests and repeat business
Maintain line of sight/atmosphere control by circulating through your work area throughout shift
Report any incidents of theft, vandalism, or violations
Respond to Guest concerns/complaints and correct errors or resolve complaints with a positive attitude
Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated
Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager's attention
Comply with all safety and health department procedures as well as Company and/or departmental policies/procedures and all state and federal liquor laws. Maintain Company Safety and Sanitation Standards
Ensure nightly/weekly and opening/running/closing duties are completed
Record and report any equipment failure and/or safety hazards to a Manager immediately

Requirements

Ability to perform basic mathematical equations
Must have strong problem-solving skills
Ability to communicate effectively and assertively in the English language, both verbally and in writing with staff, clients, and the public
Ability to maintain a high level of confidentiality
Ability to demonstrate a positive attitude always
Ability to keep an open and objective view
Ability to listen empathetically and be respectful always
Ability to maintain composure and stay focused
Ability to maintain personal integrity
Ability to work as a team, stay organized, handle various projects at one time, follow up and make accurate decisions
Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines

What we offer

Competitive holiday
an extra day Birthday leave
Complimentary tickets to events and shows
Staff socials & happy hours
Hybrid working
Electric Car Scheme
Enhanced Maternity

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