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Bar Supervisor

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Marriott Bonvoy

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

JW Marriott Grosvenor House is recruiting a Bar Supervisor within the JW Steakhouse and Red Bar. When you are behind the bar, you create an energy that is both welcoming and exciting. You take pride in offering our guests a diverse and seasonally-inspired beverage menu, a warm conversation, and helpful suggestions. When you shine, our guests will look forward to relaxing with you after a long day. Since opening its doors, JW Steakhouse has firmly established itself as a leading American Steakhouse on the Mayfair dining scene. Featuring hand-selected USDA cuts, a Park Lane garden terrace and an extraordinary Bourbon Bar, JW Steakhouse offers an exceptional experience with attention to craft and detail. Part of the Red Bar team, you are a bright mixologist who is always on the lookout for new beverage trends.

Job Responsibility:

  • Supervise the outlet, managing the day-to-day operation
  • Support departments associates, maintaining a highly motivated team, driving standards and maximising revenue
  • Assist management with additional leadership and administrative tasks where required, such as coaching, hiring and training
  • Welcome guests and promptly attend to tables
  • Take guests’ food and beverage orders, making recommendations on menu items and taking opportunities to upsell where appropriate
  • Ensure that all customers enjoy quick and efficient service and check with them that the meal is meeting their expectations
  • Ensure that the restaurant is set up and ready for each service period
  • Take responsibility for ensuring the overall cleanliness of the bar area
  • Serve as a department role model, working alongside employees to perform technical and functional job duties where required
  • Greet all guests and co-workers in a hospitable manner, using appropriate and professional language
  • Take orders, serve drinks and serve food as required, ensuring that guests expectations are exceeded
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings
  • Anticipate guests' service needs by asking questions to better understand their requirements and watching/listening to guest preferences
  • Be empowered to deal with guests’ issues and problems, utilising the LEARN model
  • Ensure compliance with quality assurance standards, company standards and external regulations
  • Assign and ensure work tasks are completed on time
  • Ensure that the guest's bill is recorded accurately and presented properly and efficiently
  • Ensure we are aware of any guest’s allergies or dietary requirements and notify the culinary team accordingly
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures
  • Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs
  • Control Par level stock, inter-departmental transfers and take monthly inventory counts
  • Encourage and motivate employees to perform their best
  • Assist management in establishing and communicating goals and performance expectations
  • Listen to hourly employees' suggestions for improving how work is done and how guests are served
  • Coach and develop employees
  • Collaborate with management to formally recognize hourly employees' performance contributions
  • Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process
  • Facilitate good flow of communication within the department, leading the department shift briefing and handover

Requirements:

  • Previous experience working within a Food and Beverage environment essential
  • Strong Communication skills (verbal, listening, writing)
  • A team player attitude
  • Initiative and ability to work under pressure
  • Pro-active and reliable
  • Able to work alone and within a team
  • Good level of English essential
What we offer:
  • Team-spirited co-workers
  • Encouraging management
  • Wellbeing programs
  • Comprehensive Training and Development program
  • Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries
  • Recognition programs
  • Meals at work
  • Uniform
  • Enrolment of Perks at Work - Access to unlimited deals of retailers and more
  • 20 days holiday increasing with service
  • Cycle to work scheme
  • Pension & Life Assurance
  • Awards and recognition celebrations

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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