Bar Supervisor Job at Marriott Bonvoy (London)

Job Description

JW Marriott Grosvenor House is recruiting a Bar Supervisor within the JW Steakhouse and Red Bar. When you are behind the bar, you create an energy that is both welcoming and exciting. You take pride in offering our guests a diverse and seasonally-inspired beverage menu, a warm conversation, and helpful suggestions. When you shine, our guests will look forward to relaxing with you after a long day. Since opening its doors, JW Steakhouse has firmly established itself as a leading American Steakhouse on the Mayfair dining scene. Featuring hand-selected USDA cuts, a Park Lane garden terrace and an extraordinary Bourbon Bar, JW Steakhouse offers an exceptional experience with attention to craft and detail. Part of the Red Bar team, you are a bright mixologist who is always on the lookout for new beverage trends.

Job Responsibility

Supervise the outlet, managing the day-to-day operation
Support departments associates, maintaining a highly motivated team, driving standards and maximising revenue
Assist management with additional leadership and administrative tasks where required, such as coaching, hiring and training
Welcome guests and promptly attend to tables
Take guests’ food and beverage orders, making recommendations on menu items and taking opportunities to upsell where appropriate
Ensure that all customers enjoy quick and efficient service and check with them that the meal is meeting their expectations
Ensure that the restaurant is set up and ready for each service period
Take responsibility for ensuring the overall cleanliness of the bar area
Serve as a department role model, working alongside employees to perform technical and functional job duties where required
Greet all guests and co-workers in a hospitable manner, using appropriate and professional language
Take orders, serve drinks and serve food as required, ensuring that guests expectations are exceeded
Engage guests in conversation regarding their stay, property services, and area attractions/offerings
Anticipate guests' service needs by asking questions to better understand their requirements and watching/listening to guest preferences
Be empowered to deal with guests’ issues and problems, utilising the LEARN model
Ensure compliance with quality assurance standards, company standards and external regulations
Assign and ensure work tasks are completed on time
Ensure that the guest's bill is recorded accurately and presented properly and efficiently
Ensure we are aware of any guest’s allergies or dietary requirements and notify the culinary team accordingly
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs
Control Par level stock, inter-departmental transfers and take monthly inventory counts
Encourage and motivate employees to perform their best
Assist management in establishing and communicating goals and performance expectations
Listen to hourly employees' suggestions for improving how work is done and how guests are served
Coach and develop employees
Collaborate with management to formally recognize hourly employees' performance contributions
Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process
Facilitate good flow of communication within the department, leading the department shift briefing and handover

Requirements

Previous experience working within a Food and Beverage environment essential
Strong Communication skills (verbal, listening, writing)
A team player attitude
Initiative and ability to work under pressure
Pro-active and reliable
Able to work alone and within a team
Good level of English essential

What we offer

Team-spirited co-workers
Encouraging management
Wellbeing programs
Comprehensive Training and Development program
Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries
Recognition programs
Meals at work
Uniform
Enrolment of Perks at Work - Access to unlimited deals of retailers and more
20 days holiday increasing with service
Cycle to work scheme
Pension & Life Assurance
Awards and recognition celebrations

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