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As a Supervisor (Restaurant & Bar) at ...At Sloane, you will play a pivotal role in ensuring an exceptional dining experience for our guests while maintaining the seamless operation and financial success of the restaurant, bar, and in-room dining services. You will collaborate closely with our team to enhance guest satisfaction and foster a culture of continuous improvement. This role demands excellent communication skills, a customer-focused mindset, and the ability to cultivate positive relationships.
Job Responsibility:
Assist in the comprehensive management of restaurant, and in-room dining services
Actively participate in departmental meetings and team briefings, offering support and guidance to team members
Monitor compliance with health, safety, sanitation, and alcohol awareness standards
Engage in show rounds, daily briefings, and debriefs
Interact with hotel guests and VIPs, providing VIP reports to the Executive Management Team
Coordinate and facilitate staff training, including regular tastings
Meet established cost of sales targets
Analyse financial data to support decision-making and forecast potential revenues and costs
Exercise cost control measures while maintaining service standards
Familiarise yourself with relevant health and safety legislation and ensure team members comply with regulations
Act in accordance with fire safety instructions and promote a safe working environment
Attend and stay updated on mandatory training and legislative changes
Assess staffing needs and develop plans for future growth
Coach, train, and nurture both management and hourly employees
Elevate team performance, morale, productivity, and enthusiasm
Requirements:
Minimum 2 years of experience in a similar role within a luxury property
Excellent knowledge of wines and champagne
Strong upselling skills and customer service know-how
Outgoing personality with a passion for creating unique experiences
Stay informed about new trends, fashions, art, and culture
Self-starter with creativity, high drive, and result-oriented approach
Strong work ethic and ability to handle tasks under pressure and meet deadlines
Strong leadership skills to motivate the team and maintain a high level of service
Nice to have:
Pre-opening experience is highly desirable
Ability to speak and write French is desirable but not essential
What we offer:
Enhanced annual leave, increasing with length of service
Complimentary meals while on duty
£1000 “Refer a Friend” bonus scheme
Ongoing learning and professional development opportunities
Reward programmes, long service recognition, and employee appreciation incentives
Employer pension contribution of 3%
Complimentary dry cleaning
Enhanced maternity and paternity pay
A vibrant social calendar and engagement programme, including team events, seasonal celebrations and a quarterly Chair’s message
Access to the HSF Health Plan, including: Dental reimbursement
24/7 GP advice line and confidential counselling support, including assistance for dependents
Optical reimbursement
Complimentary cover for your partner and children
High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers