Bar Manager Job at Marriott Bonvoy (Dallas)

Job Description

Creates a unique guest experience that draws hotel and non-hotel guests. Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and effectively positioning the outlet. Is heavily involved with promoting the bar/lounge, menu planning, maintaining standards, assisting servers on the floor during peak periods and managing property liquor inventories and controls. Manages Bar/Lounge daily shift operations and supervision of staff. Strives for high guest and employee satisfaction while maintaining the operating budget. Accountable for promoting compliance with legal obligations professionally and consistently. Determines and implements training needed to accomplish goals. Strengthens the Food and Beverage/Culinary team by assisting in other outlets when needed.

Job Responsibility

Creates a unique guest experience that draws hotel and non-hotel guests
Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and effectively positioning the outlet
Is heavily involved with promoting the bar/lounge, menu planning, maintaining standards, assisting servers on the floor during peak periods and managing property liquor inventories and controls
Manages Bar/Lounge daily shift operations and supervision of staff
Strives for high guest and employee satisfaction while maintaining the operating budget
Accountable for promoting compliance with legal obligations professionally and consistently
Determines and implements training needed to accomplish goals
Strengthens the Food and Beverage/Culinary team by assisting in other outlets when needed
Understands financial opportunities by surveying restaurant demand
Confers with key individuals in the local community to assess opportunities while identifiying and analyzing competitors
Controls purchases and inventory, negotiates prices and contracts, develops preferred supplier lists, reviews and evaluates usage reports and takes corrective action as necessary
Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues
Attracts guests by developing and implementing marketing, advertising, public and community relations programs, evaluating program results and identifying and tracking changing demands
Owns bar/lounge related social media posts and public event communications
monitors social media activity
responds to comments
analyzes posts/trends
corrects deficiencies
Creates network of sources to enable outreach and event opportunities
Serves as the primary point of contact for any events or bar/lounge related community activities
Interacts with liquor purveyors and purchases wine, beer and spirits for the outlets.Coordinates and books entertainment and events
Handles the set-up and execution of all events to promote a world-class experience
Participates in local networking activities that often take place off-property
Activates specific brand strategies geared toward the customer experience
Implements agreed upon beverage policy and procedures throughout the property
Manages the bar/lounge in compliance with all local, state and Federal beverage and liquor laws
Monitors adherence to liquor control policies and procedures
Monitors compliance with all Bar/Lounge policies, standards and procedures
Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear
Understands beverage control including, but not limited to: days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory
Attends pre- and post-convention meetings as needed to understand group needs
Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals
Achieves or exceeds budgeted goals
Maintains food handling and sanitation standards
Manages inventories according to budget and business levels
Assists with developing menus and promotions, as necessary
Communicates critical information to the Bar/Lounge staff regarding each event
Monitors ambiance/atmosphere (e.g., lighting, music, table-top, etc.) is appropriate for Bar/Lounge concept, positioning, time of day, etc.
Manages entertainment and activation process to ensure it is appropriate for brand strategy
Creates long-term professional relationships with guest clientele
Provides and empowers employees to provide excellent customer service
Interacts with guests to obtain feedback on product quality and service levels
Responds effectively to guest problems and complaints
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Provides feedback to individuals in an effort to improve service performance
Reviews comment cards and guest satisfaction results with employees and takes next steps as appropriate
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
Participates in the development and implementation of corrective action plans
Trains staff on liquor control policies and procedures
Manages staffing levels to meet guest service standards, operational needs and financial objectives
Promotes employee understanding of expectations and the work
Actively participates in the hiring process to identify the right talent to support the outlet’s concept
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Facilitates the fair and equal treatment of employees
Solicits employee feedback, utilizes an 'open door' policy and reviews employee satisfaction results to identify and address employee problems or concerns
Monitors employee attendance of on-going training to understand guest expectations

Requirements

High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area

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