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As the Bar Manager at Hedwig Bar, you are the heart and soul of our flagship cocktail destination. You are not just managing a bar – you are leading a department. You will be responsible for the complete operational, financial, and creative direction of Hedwig Bar, ensuring it remains a standout destination within Krakow's hospitality scene. This is a senior leadership role requiring a hands-on approach, commercial acumen, and a passion for people and hospitality. You will lead the entire Hedwig Bar team, oversee guest experience, manage stock and financial performance, and drive innovation in our drink offerings. You will also play a key role in shaping the bar's identity, building a loyal guest base, and maintaining the highest standards of service consistent with an Autograph Collection property.
Job Responsibility
Oversee all daily bar operations
Ensure exceptional guest service
Create and manage weekly staff schedules
Manage stock levels for all beverages, spirits, wines, ingredients, and bar supplies
Ensure FIFO rotation and maintain cleanliness
Complete daily opening and closing procedures
Check cleanliness and presentation of glassware
Design and develop seasonal cocktail and drinks menus
Introduce new and innovative drinks
Organise tastings, masterclasses, and special bar events
Follow global beverage trends
Recruit, onboard, train, and motivate the bar team
Conduct regular team briefings, training sessions, and performance reviews
Foster a culture of excellence
Ensure team adherence to HACCP and Sanepid
Build strong relationships with guests
Handle complaints and resolve issues
Encourage guest feedback and drive Google review performance
Personally engage with guests during service
Control costs – monitor beverage cost, wastage, and portion control
Analyse sales data and prepare reports
Manage daily financial reconciliation
Optimise operational efficiency
Contribute ideas to increase revenue
Work closely with F&B Director, Head Chef, and other department heads
Coordinate with the events team
Requirements
Complete operational, financial, and creative direction of Hedwig Bar
Lead the entire Hedwig Bar team
Oversee guest experience
Manage stock and financial performance
Drive innovation in drink offerings
Shape the bar's identity
Build a loyal guest base
Maintain highest standards of service
Recruit, onboard, train, and motivate the bar team
Conduct regular team briefings, training sessions, and performance reviews
Foster a culture of excellence, teamwork, and continuous learning
Ensure all team members adhere to health, safety, and hygiene standards (HACCP, Sanepid)
Build strong relationships with guests
Handle complaints and resolve issues
Encourage guest feedback
Control costs – monitor beverage cost (BC), wastage, and portion control
Analyse sales data and prepare reports
Manage daily financial reconciliation
Optimise operational efficiency
Contribute ideas to increase revenue
Work closely with the F&B Director, Head Chef, and other department heads