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Responsible for bar/lounge daily shift operations and supervision of staff. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
Job Responsibility:
Responsible for bar/lounge daily shift operations and supervision of staff
promoting the lounge, menu planning, maintaining standards, assisting servers on the floor during peak periods
managing property liquor inventories and controls
ensuring guest and employee satisfaction while maintaining the operating budget
enforcing all legal obligations
determining training needed to accomplish goals
strengthening the food and beverage/culinary team by assisting in other outlets when needed
implementing agreed upon beverage policy and procedures
managing in compliance with all local, state and Federal beverage and liquor laws
understanding beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory
monitoring adherence to all liquor control policies and procedures
attending pre- and post-convention meetings as needed
comprehending budgets, operating statements and payroll progress reports
participating in management of department's controllable expenses
ensuring compliance with all Bar/Lounge policies, standards and procedures
maintaining food handling and sanitation standards
managing inventories according to budget and business levels
assisting with developing menus and promotions
training staff on liquor control policies and procedures
supervising staffing levels
ensuring employees understand expectations and parameters
communicating critical information to Bar/Lounge staff
providing excellent customer service
interacting with guests to obtain feedback
responding effectively to guest problems and complaints
empowering employees to provide excellent customer service
providing feedback to improve service performance
reviewing comment cards and guest satisfaction results with employees
supporting a departmental orientation program
participating in development and implementation of corrective action plans
Requirements:
High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area