Bar Manager - Booking Office 1869 Job at Marriott Bonvoy (London)

Job Description

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

Job Responsibility

Implement agreed upon beverage policy and procedures throughout the property
Manage in compliance with all local, state and Federal beverage and liquor laws
Understand beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory
Monitor adherence to all liquor control policies and procedures
Attend pre- and post-convention meetings as needed to understand group needs
Comprehend budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
Participate in the management of department's controllable expenses to achieve or exceed budgeted goals
Manage to achieve or exceed budgeted goals
Ensure compliance with all Bar/Lounge policies, standards and procedures
Maintain food handling and sanitation standards
Manage inventories according to budget and business levels
Assist with developing menus and promotions as necessary
Train staff on liquor control policies and procedures
Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
Ensure employees understand expectations and parameters
Communicate critical information to the Bar/Lounge staff regarding each event
Provide excellent customer service
Interact with guests to obtain feedback on product quality and service levels
Respond effectively to guest problems and complaints
Empower employees to provide excellent customer service
Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement
Provide feedback to individuals in an effort to improve service performance
Review comment cards and guest satisfaction results with employees
Support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
Participate in the development and implementation of corrective action plans.

Requirements

High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area.

What we offer

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service
Annual Performance Review pay adjustments
Complimentary gym and spa access
Free meals while at work
Dry-cleaning service availability for uniforms
Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more
50% discount at any of the St. Pancras outlets
Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries
Travel ticket season loan
Life Assurance Scheme
Cycle to work scheme
Employee Assistance Programme access
Mental Health First Aiders within the team
Comprehensive Training and Development programme participation
Awards and recognition celebrations
Outstanding Wellness program

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Bar Manager - Booking Office 1869

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