Bar Host/Hostess Job at Marriott Bonvoy (London)

Job Description

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world. As Bar Host / Hostess, you will be the welcoming face of our bar and lounge, creating memorable first impressions and ensuring a seamless arrival experience for our guests. You will play a key role in managing reservations and seating, maintaining the flow of service, and setting the tone for an elegant and engaging guest journey.

Job Responsibility

Welcome and greet guests with warmth and professionalism, ensuring a refined arrival experience
Manage reservations and seating arrangements to optimise service flow and guest experience
Escort guests to their tables, ensuring comfort and attention to detail at all times
Prepare and maintain the host stand area, ensuring menus and materials are clean and presentable
Monitor bar and lounge areas for seating availability, guest comfort, and overall ambience
Coordinate with the bar and service teams to support smooth and efficient operations
Organise seating for groups and accommodate special guest requests where possible
Maintain cleanliness and organisation of reception and bar areas throughout the shift
Respond promptly and professionally to guest enquiries and requests
Ensure all place settings and presentation standards meet brand expectations
Uphold all health, safety and company policies and procedures
Foster positive relationships with colleagues across departments

Requirements

Previous experience in a host/hostess or guest‑facing role, ideally within a luxury hotel or high‑end venue
Exceptional attention to detail and a strong understanding of service and presentation standards
Ability to work efficiently in a fast‑paced, high‑standards environment
Strong organisational skills, with the ability to manage reservations and seating flow effectively
Confident and professional communication skills, with a warm and engaging approach
A proactive mindset, with the ability to anticipate guest needs and adapt to service demands
Impeccable personal presentation, reflecting the elegance of a luxury brand
A collaborative approach, working seamlessly with bar and service teams
A genuine passion for guest service and creating memorable first impressions

What we offer

Competitive salary
Workplace pension
Company sick pay
Additional holiday allowance
Access to BenefitHub's exclusive retail, wellness and travel privileges
Friends & Family preferred rates at Marriott hotels worldwide
Clear pathway for internal promotions and transfers
Cross-department training
Expert-led development programmes
Continuous learning through structured programmes
Premium e-learning platform access
Employee Assistance Programme
Complimentary meals on duty
Food & Beverage discounts across Marriott properties
Year-round wellbeing initiatives
Award programmes
The Astor Awards
Distinctive Moments celebration
Long service awards
Key life moments celebrated
Vibrant social calendar with team events and engagement activities

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Bar Host/Hostess

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