Bar Head Waitress

• Deliver an exceptional bar experience, combining refined service with personality, pace, and precision
• Lead the bar floor, elevating guest engagement, and supporting strong cocktail, spirits, and champagne sales
• Guide junior team members through example and knowledge
• Work closely with the Bar Manager, Assistant Bar Manager, and Supervisors to enhance guest satisfaction, develop the team, and contribute to a culture of continuous improvement
• Be a confident, visible presence in the bar, running a section while actively supporting and guiding junior bar staff
• Deliver intuitive, personalised service that reflects the relaxed elegance of our hotel and the individuality of each guest
• Lead by example, setting the standard for professionalism, pace, and guest engagement
• Support and reinforce SOPs, ensuring consistency across all shifts
• Mentor and develop junior team members through strong product knowledge, service technique, and approachability
• Handle guest feedback with care, efficiency, and discretion, resolving issues calmly and proactively
• Build rapport with regular and VIP guests, maintaining the understated excellence expected in our setting
• Support upselling and revenue growth through confident recommendations and thoughtful service

• Minimum 1 year of experience in a similar role within a luxury bar or hospitality environment
• Excellent knowledge of cocktails, spirits, champagne, and wines, with a strong interest in French wines
• A natural host — personable, polished, and genuinely guest-focused
• Strong product knowledge with the ability to describe drinks clearly and engagingly to guests and team members
• Confident upselling skills and the ability to adapt service style to different guests and occasions
• Awareness of trends in cocktails, spirits, fashion, art, and culture
• A self-starter with creativity, drive, and a results-oriented mindset
• Calm under pressure, detail-focused, and consistently aiming for excellence
• Strong leadership skills with the ability to motivate and support a team
• Flexible availability, including evenings, weekends, and holidays

French language skills desirable but not essential

• Increased holiday allowance with length of service
• Complimentary meal while on duty
• HSF Health Plan
• Dental cost reimbursement
• Optical cost reimbursement
• Complimentary coverage for your partner and children
• High street and grocery shopping discounts, discounted cinema tickets, and more
• Gym membership discounts
• Access to a 24/7 GP advice line and counselling services, including support for dependents
• Employee referral programme for line employees
• Contributory pension scheme
• Ongoing learning and development opportunities