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This position is responsible for walking the gaming floor, taking orders, entering orders into POS, and delivering drink orders in a prompt and professional manner. It is also responsible for maintaining all beverage stations to ensure they are stocked and cleaned. Performs all functions in accordance with applicable federal/state/local laws. As well as gaming regulation, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact and all Policy and Procedure, Tribal Internal Controls Standards (TICS), as it pertains to the gaming operations, the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority. (OMDA).
Job Responsibility:
Walking the gaming floor, taking orders, entering orders into POS, and delivering drink orders in a prompt and professional manner
Maintaining all beverage stations to ensure they are stocked and cleaned
Greeting guest and team members eagerly upon arrival to the casino/hotel
Assisting with guest questions by being knowledgeable regarding promotions, events, specials, areas, and locations of casino
Maintaining attendance to ensure Casino and Guest has necessary coverage
Performing all duties in accordance with company team member handbook, objectives, internal policies, procedures, and controls, as well as applicable laws and gaming regulations
Maintaining the Departmental log(s) noting any unusual occurrences, incidents, equipment failures, safety issues, disputes
Interacting positively with guests daily to ensure 100% guest satisfaction
Keeping the working area clean and organized
Completing all assigned duties as required.
Requirements:
Prior customer service in a demanding environment preferred
Excellent customer service/communication skills
Must maintain a neat and professional appearance and always uphold the company appearance standards
Previous Cocktailing experience preferred
High school diploma or GED
At least six (6) months' server experience in a full-service bar and/or restaurant preferred
Able to multi-task
Must be familiar with cocktail/bar mixes
Must be able to perform basic math/cash handling without the use of electronics
Basic knowledge of our Micros POS systems
Good people skills and knowledge of computers, basic understanding of bar equipment
Available to work required schedule which may include nights, weekends, holidays, and overtime when needed and/or required
The ability and drive to deliver genuinely great service and to create a warm and friendly atmosphere for our guests
Must work well as a team and maintain confidentiality and adhere to company policies & gaming regulations
Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States
Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission