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This position is responsible for walking the gaming floor, taking orders, entering orders into POS, and delivering drink orders in a prompt and professional manner. It is also responsible for maintaining all beverage stations to ensure they are stocked and cleaned. Performs all functions in accordance with applicable laws and gaming regulations.
Job Responsibility:
Walking the gaming floor, taking orders, entering orders into POS, and delivering drink orders in a prompt and professional manner
Maintaining all beverage stations to ensure they are stocked and cleaned
Greet guest and team members eagerly upon arrival to the casino/hotel
Be able to assist with guest questions by being knowledgeable regarding promotions, events, specials, areas, and locations of casino
Maintaining attendance to ensure Casino and Guest has necessary coverage
Maintains the Departmental log(s) noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.
Helps ensure the smooth delivery of products to the floor as pertains to guest service
Always carrying soft drinks on your beverage tray for quick guest service
Interacts positively with guests daily to ensure 100% guest satisfaction
Keeps the working area clean and organized and assists in maintaining the cleanliness of the casino.
Requirements:
Prior customer service in a demanding environment preferred
Must have excellent customer service/communication skills
Must maintain a neat and professional appearance
Previous Cocktailing experience preferred
High school diploma or GED
At least six (6) months’ server experience in a full-service bar and/or restaurant preferred
Must be able to perform basic math/cash handling without the use of electronics
Basic knowledge of our Micros POS systems
Good people skills and knowledge of computers, basic understanding of bar equipment
Available to work required schedule which may include nights, weekends, holidays, and overtime when needed and/or required
Must work well as a team and maintain confidentiality and adhere to company policies & gaming regulations
Must be able to provide all documents required to show the incumbent is eligible to work in the United States
Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission
Otoe Missouria Gaming Permit
Liquor License
Must be able to lift at least 20 lbs. and push, pull or drag up to 50 lbs.