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We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life. Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here. Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for a Bar and Café Manager based at the Southbank Centre in London.
Job Responsibility:
Manage the day-to-day operations of the restaurant, ensuring high standards of service
Responsible for stock control, ordering, and deliveries to the relevant units
Responsible for the equipment in each unit and ensuring they are maintained regularly and to report any issues or recommended actions in a timely manner
Provide induction, initial skills and on the job training for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards
Assist in any areas of the operations when circumstances dictate
Supervise and train a team of 4 supervisors and front of house staff to maintain a positive work environment and exceptional guest service reporting into the on site operations manager
Work to maximise sales through effective upselling and offering of promotion
Monitor and control restaurant performance, including managing costs and maximising revenue
Maintain and enhance the guest experience by handling feedback and resolving any concerns
Develop and sustain good working relationships with the client team at site
Working with the Operations Manager and General Manager to ensure the units achieve the financial targets agreed with the client in line with the budget, taking overall responsibility for the business performance of the units
Requirements:
Strong wine knowledge and passion for the industry
Strong floor management experience from a busy bar, café or restaurant setting
Leadership skills to manage and motivate a team
Friendly, approachable and guest-focused attitude
Is confident individual who is committed to providing excellent customers service to all
Thrives, but remains calm under pressure and resilient at all times
Has experience of producing costed weekly department rotas
What we offer:
Personal Development and Training opportunities
Life assurance scheme
Pension scheme
Holiday allowance
Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
Eye care
A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
Family friendly support
Regular social events and communication with our leaders
A holiday purchase scheme
Volunteering days
Professional subscriptions
Recognition schemes and people awards
Long service awards
Access to some great high street discount vouchers
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