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The Meritage Resort & Spa is a renowned luxury destination nestled in the heart of Napa Valley, California. Known for its exceptional hospitality, exquisite vineyards, and world-class amenities, this resort offers guests an unforgettable experience that combines relaxation, fine dining, and impeccable service. The Meritage Resort & Spa features elegant accommodations, multiple dining options, a rejuvenating spa, a championship golf course, and a variety of event spaces ideal for weddings, corporate meetings, and special gatherings. With its stunning setting and commitment to guest satisfaction, the resort consistently ranks among the top destinations in the region.
Job Responsibility:
Serve as the primary point of contact for key clients from initial inquiry to post-event follow-up
conduct site inspections, proposals, and negotiations in line with hotel standards
develop strong relationships with repeat and VIP clients to encourage loyalty
manage all phases of event planning including budgeting, timelines, vendor coordination, setup, and execution
liaise with internal departments such as food and beverage, front office, housekeeping, and audio-visual to ensure seamless service delivery
oversee event setup and breakdown to ensure adherence to brand and service standards
lead, train, and mentor junior event coordinators and staff
delegate responsibilities and ensure the team delivers to client expectations
conduct regular performance reviews and assist with staffing decisions
prepare event budgets, forecasts, and post-event financial analysis
maximize event revenue by upselling services and optimizing space utilization
ensure proper billing and contract adherence for all events
collaborate with sales and marketing to develop strategies to increase event bookings
identify market trends, competitor offerings, and customer feedback to refine services
contribute to marketing campaigns and promotional initiatives for events
Requirements:
Bachelor's degree in hospitality management, event planning, or related field
5-7 years of experience in event planning preferably in a luxury or full-service hotel environment
proven leadership experience
strong organizational and time management skills
excellent communication and negotiation skills
proficiency in event management software
ability to work flexible hours including evenings, weekends, and holidays
ability to stand and walk for extended periods during event setup and execution