Banquets Manager

• Assist the Banquets Management Team with directing the day-to-day activities and assignments of the Banquets Staff
• Oversee the Banquet Service team, in the execution of their duties and adherence to the Belgrove Resort standards of service
• Provide guidance, instruction, and follow-up with Banquet Houseperson staff, particularly regarding the care and maintenance of the facility and equipment
• Execute all policies accurately with improvement to quality, service, and operations
• Inspects all function rooms prior to service, to ensure the room is maintained, and reports any discrepancies to Engineering
• Engage in ongoing development of Banquet staff while holding the team accountable for performance and maintaining standards
• Communicate as necessary with clients to ensure full guest satisfaction
• Actively participate in all meetings which must be attended for communication: BEO Meeting, F&B Meeting, and any other meetings which pertain to the Banquets Department
• Monitor team member’s work with a detailed eye in an organized fashion to ensure timeliness, adherence to standards and accuracy
• Work on special tasks as assigned by the Director of Banquets Food & Beverage
• Supervise the execution of Banquet Event Orders, according to Catering instructions, client preferences and established hotel service standards

• Previous leadership experience in Banquets is required
• Strong leadership skills
• Thorough, detail oriented, organized, and pro-active
• Independent thinker and doer
• Strong sense of style and taste
• Strong, intuitive ability to deliver exceptional customer service
• Team player
• 3+ years of Banquet leadership experience
• Working knowledge of local, state and federal liquor regulations
• Certification in alcohol awareness program, i.e. TIPS
• Requires working knowledge of Banquet operations, luxury core standards, and standard operating procedures
• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment
• Demonstrated ability to work with maximum efficiency, accuracy, and attention to detail
• Ability to effectively lead and work cohesively as part of a team
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills
• Ability to communicate effectively in the English language, both verbally and in writing
• Must have experience in all Microsoft Office and industry relevant payroll systems

A second language is desirable

• Comprehensive health insurance
• Retirement plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays
• Ongoing training and development opportunities