Banquets Manager Job at Fairmont Le Manoir Richelieu (San Diego)

Job Description

The Banquet Manager is responsible for overseeing the successful execution of all banquet and group events while maintaining the highest standards of service, presentation, and operational efficiency. This role works closely with Catering & Conference Services, Culinary, Stewarding, Engineering, and housekeeping teams to ensure seamless coordination of events. The Banquet Manager leads the banquet team through clear communication, operational planning, and service leadership to deliver memorable guest experiences consistent with Fairmont luxury standards. To assist the Banquet Director in ensuring the set-up of and maintaining the cleanliness of the banquet rooms used for banquet functions. The banquet manager must be flexible with the type of work that is needed to be done as well as hours worked including, but not limited to, mornings, nights, weekends, and holidays. The banquet manager is responsible for organizing the team to ensure all standards are met and all events are successful.

Job Responsibility

Oversees all banquet staff (except kitchen)
Develop line schedules to optimize productivity and coverage
Ensure actual coverage meets guest service standards and business demands
Oversee orders of needed supplies
Review Banquet Event Orders (BEOs) to ensure operational accuracy, event readiness, and proper communication across departments
Conduct pre-shift and pre-event briefings to review event timelines, service expectations, and special guest requests
Monitor banquet events in progress to ensure service standards, timing, and presentation meet luxury hospitality expectations
Anticipate operational challenges and implement solutions proactively during event execution
Train, coach, and mentor banquet colleagues including Supervisors, Captains, Servers, and Setup teams
Provide ongoing performance feedback and support professional development within the banquet team
Promote a positive, collaborative working environment aligned with Fairmont values
Manage banquet labor scheduling to ensure appropriate staffing levels while controlling overtime and labor costs
Monitor departmental supply usage including linens, equipment, and banquet service items
Partner with the Director of Banquets to support departmental revenue goals and operational efficiency
Assist with ordering supplies and managing inventory levels for banquet operations
Work closely with Catering & Conference Services to ensure accurate communication of event details and client expectations
Coordinate with Culinary, Stewarding, Engineering, Housekeeping, and Security teams to ensure operational readiness
Ensure banquet spaces are properly set according to event diagrams and operational specifications
Assist in other F&B Departments when necessary
Serve as a visible leader during events and act as a point of contact for meeting planners and event hosts
Address guest concerns promptly and professionally while ensuring service recovery when needed
Foster positive relationships with clients to support repeat business and guest satisfaction
Ensure all banquet operations consistently reflect Fairmont luxury service standards
Maintain the highest levels of professionalism, presentation, and cleanliness within all banquet spaces
Lead by example to create memorable guest experiences and personalized service moments
Model Fairmont values by demonstrating respect, integrity, empowerment, excellence, and a commitment to creating an inclusive and collaborative workplace

Requirements

Speak clearly
Talk easily with all kinds of people to put them at ease
Use judgement and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service
Perform a variety of activities, changing activities frequently and sometimes without notice
Analyze and interpret established policies
Make business decisions based on banquet event orders and similar facts as well as on your own experience and personal opinions
Work seamlessly with the general public, customers, employees, and union officials with tact and courtesy
Plan and organize the work of others
Change activity frequently and cope with interruptions
Speak and write clearly
Accept full responsibility for managing an activity
Good organizational skills
Consistent follow through
Approximately two to four years of Food and Beverage Supervisory experience
Must have developed language skills to the point to be able to: Read and understand instructions, safety rules etc
Write reports with proper format, punctuation, spelling and grammar, using all parts of speech
Participate in discussions and debates
Speak extemporaneously on a variety of subjects
Logical thinker
Good cognitive skills
Good analytical skills
Frequent lifting and/or carrying of objects weighing up to 100 lbs
Requires walking or standing to a significant degree
Talking
Hearing

What we offer

Complimentary upgrades
Extended stays
Discounted stays across Fairmont & Raffles properties
Special dining and wellness discounts
Added luxuries to enhance your experience

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Banquets Manager

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