Banquets Manager Job at Marriott Bonvoy (Boston)

Job Description

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. Develops specific goals and plans to prioritize, organize, and accomplish work.

Job Responsibility

Supervises daily Food and Beverage (F&B) shift operation and monitors compliance with all F&B policies, standards, and procedures
Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis
Maintains the operating budget, and verifies that standards and legal obligations are followed
Develops specific goals and plans to prioritize, organize, and accomplish work
Assists in the ordering of Food and Beverage (F&B) supplies, cleaning supplies and uniforms
Supports and supervises an effective monthly self inspection program
Operates all department equipment as necessary and reports malfunction
Supervises staffing levels to verify that guest service, operational needs, and financial objective are met
Encourages and builds mutual trust, respect, and cooperation among team members
Understands employee positions well enough to perform duties in employees' absence
Monitors and maintains the productivity level of employees
Verifies that all team members/supervisors understand the brand specific philosophy
Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them
Celebrates and fosters decisions that result in successes as well as failures
Communicates areas that need attention to staff and follows up to verify understanding
Coordinates cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements
Establishes and maintains open, collaborative relationships with employees
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
Follows property specific second effort and recovery plan
Stays readily available/ approachable for all team members
Demonstrates knowledge of the brand specific service culture
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Serves as a role model to demonstrate appropriate behaviors
Takes proactive approaches when dealing with guest concerns
Sets a positive example for guest relations
Stays readily available/ approachable for all guests
Reviews comment cards and guest satisfaction result with employees
Responds in a timely manner to customer service department request
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Analyzes information and evaluates results to choose the best solution and solve problems
Performs hourly job function if necessary
Extends professionalism and courtesy to team members at all times
Comprehends budgets, operating statements and payroll progress report
Performs other duties, as assigned, to meet business needs

Requirements

High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area

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Banquets Manager

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