Banquets Conferences Concierge Job at Marriott Bonvoy (Nashville)

Banquets Conferences Concierge

Meet group coordinator/host(ess) prior to functions, make introductions, and ens...

Location

United States , Orlando

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable
Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc
Respond to and try to fulfill any special banquet event arrangements
Follow up on special banquet event arrangements to ensure compliance
Follow all company and safety and security policies and procedures
report accidents, injuries, and unsafe work conditions to manager
and complete safety training and certifications
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation
Speak with others using clear and professional language, and answer telephones using appropriate etiquette

Fulltime

Banquets Conferences Concierge

Meet group coordinator/host(ess) prior to functions, make introductions, and ens...

Location

United States , San Antonio

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable
Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
Respond to and try to fulfill any special banquet event arrangements
Follow up on special banquet event arrangements to ensure compliance
Follow all company and safety and security policies and procedures
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests according to company standards
Anticipate and address guests' service needs
Speak with others using clear and professional language

Fulltime

Banquets & Conferences Concierge

Meet group coordinator/host(ess) prior to functions, make introductions, and ens...

Location

United States , Nashville

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
At least 1 year of related work experience

Job Responsibility

Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable
Read and analyze banquet event order to gather guest information, determine proper set up, timeline, specific guest needs
Respond to and try to fulfill any special banquet event arrangements
Follow up on special banquet event arrangements to ensure compliance
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets

Fulltime

Banquets Conference Concierge

Our Property Administrative Specialists play an important role in a number of vi...

Location

United States , South Beach

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Create a safe workplace
Follow company policies and procedures
Uphold quality standards
Ensure uniform, personal appearance, and communications are professional
Develop and maintain positive working relationships with other employees and departments
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Report accidents, injuries, and unsafe work conditions to manager
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Stand, sit, or walk for an extended period of time

Job Responsibility

Prepare documents using word processing, spreadsheet, database, or presentation software
Serve as the point of contact for clients and vendors
Act as the liaison between the Sales Office and clients throughout the event process (pre-event, event, post-event)
Ensure smooth operations throughout the entire hotel

Fulltime

Concierge Supervisor

Our company is seeking a highly motivated and organized Corporate Concierge to j...

Location

Canada , Toronto

Salary:

26.00 CAD / Hour

Canteen

Expiration Date

Until further notice

Requirements

Minimum 3 years’ experience in administration or customer service
Strong communication and analytical skills, well-developed interpersonal skills, excellent written and verbal communication skills
Well-developed organization skills, ability to adapt to changing circumstances with ease
Proficiency in Event Management Software, EMS is a bonus
Proficiency in Microsoft Suite (Word, Excel, Outlook, PowerPoint)

Job Responsibility

Greet each guest or client warmly and builds memorable experiences for all guests
Coordinate service based on each client’s individual needs, according to event BEOs (Banquet Event Orders)
Accommodate guest requests in a timely and courteous manner, ensuring follow-up if necessary
Use a “personal touch” in all email correspondence with clients before, during, and after events
Work with the client team and onsite booking system to coordinate movement and bookings throughout the Conference Centre and premium dining floors
Collaborate with the Events Team to address needs on the conference floors and premium dining floors
Demonstrate the ability to think creatively and solve problems based on the needs of the business
Anticipate, identify, communicate, and seek solutions for operational challenges
Manage incoming phone calls and client requests in a timely manner
Read and respond to email correspondence as required

What we offer

Health and Safety
Health Benefits (comprehensive health, vision, and dental care coverage)
A Focus on Mental Health and Wellness
Employment Assistance Program
Diversity Inclusion Action Councils (DIAC)

Fulltime

Guest Services Manager

About Four Seasons: Four Seasons is powered by our people. We are a collective o...

Location

United States of America , Los Angeles

Salary:

85000.00 - 95000.00 USD / Year

Four Seasons

Expiration Date

Until further notice

Requirements

Schedules all Guest Services and Concierge team members, including Bell, Valet Parking, and Door staff
Completes all required payroll documentation and prepares accurate labor forecasts
Performs all reasonable services requested by guests, anticipates their needs
Ensures all guest vehicles and keys are handled with utmost caution, professionalism, and security
Coordinates seamless cooperation among Guest Service and Concierge
Handles guest complaints related to Guest Services and Concierge with professionalism, maturity, and discretion
Develops action plans to address recurring service glitches within Guest Services and Concierge
Responds appropriately and efficiently to all hotel emergencies or safety situations
Oversees the welcoming of all curbside guests and VIP arrivals
Coordinates management lobby presence during peak arrival and departure periods

Job Responsibility

Demonstrates strong foundational knowledge of team building
Ensures consistency across Guest Services and Concierge by developing, implementing, and maintaining clear policies, procedures, and standard practices
Ensures all Guest Services, Valet, Bell, and Concierge colleagues consistently comply with core and culture service standards
Serves as a highly visible leader in the public areas
Interviews, selects, trains, coaches, and supervises staff
Conducts required departmental commitments including standards testing, monthly meetings, and performance reviews
Designates a qualified supervisor or manager to oversee operations when absent
Builds schedule coverage for Guest Services and Concierge
Personally engages in guest complaint resolution
Ensures glitches and service recovery follow‑ups are completed accurately

What we offer

Comprehensive benefits package: Medical/Dental/Vision
401K Retirement Savings Plan
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Free On-Site Parking
Training Program, Tuition Reimbursement
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms

Fulltime

Conference Concierge

Executes all aspects of conventional resume, BEOs and corresponding arrangements...

Location

United States , La Quinta

Salary:

24.00 USD / Hour

Pyramid Global Hospitality

Expiration Date

Until further notice

Requirements

Ability to supervise and delegate staff
Ability to handle multiple customer and operational demands with a high degree of professionalism
Ability to operate independently and without or with minimal supervision
Hotel product and industry knowledge
Proficiency in the use and operation of computer systems (Word, Excel, Microsoft Outlook, Delphi and others)
Ability to read, write and speak the English language
Possess a good general understanding of electronic devices
Interpersonal skills to provide overall general guest satisfaction
Ability to work under pressure and deal with stressful situations
Ability to prioritize

Job Responsibility

Executes all aspects of conventional resume, BEOs and corresponding arrangements
Acts as a liaison between the meeting planner and the hotel
Takes care about groups’ requests and deals with special requirements
Serves as an on-site coordinator during weddings and other social functions
Attends pre-conventional meetings and other departmental meetings
Completes Daily Inspection Reports of all public and meeting spaces
Verifies and presents Delphi Banquet Checks to meeting planners
Updates and posts Daily Events on Reader boards
Provides direction and supervision to affected departments and team members
Directly service on-site group and catering customers

What we offer

Comprehensive health insurance
Retirement plans
Paid time off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Ongoing training and development opportunities
401k with a company match
Lucrative bonus programs

Fulltime

Concierge Supervisor

As a Corporate Concierge in an exclusive dining venue within a top 5 Canadian ba...

Location

Canada , Toronto

Salary:

30.00 CAD / Hour

Canteen

Expiration Date

Until further notice

Requirements

Previous experience as a Lead concierge or GSA in a luxury hotel or comparable corporate/hospitality environment is preferred
Proficiency in Microsoft Office required
EMS is an asset
Professional telephone and email etiquette required
Attention to detail and organizational skills while working effectively at a fast pace
Ability to work both independently and as a team member
Effective and timely communication with both guests and internal stakeholders
Maintain a professional appearance and demeanor at all times
Displays strong critical thinking and problem-solving skills
Strong emphasis on exceptional customer service

Job Responsibility

Proactively welcome guests to cultivate a refined atmosphere and create lasting impressions
Anticipate operational challenges and implement high-level solutions for seamless service
Infuse a personal touch into all digital communications, maintaining a premium connection throughout the reservation lifecycle
Ensure prompt, professional responses to all inquiries, reflecting 5-star standards
Exercise the utmost discretion, creativity, and efficiency in managing complex inquiries or resolving high-priority concerns
Strategically develop weekly schedules for optimal staffing
Provide expert coverage for breaks and vacations, ensuring uninterrupted service
Spearhead the evolution of concierge training programs and personnel development
Oversee high-volume administrative projects, maintaining rigorous detail and accountability
Monitor concierge metrics and facilitate the attainment of operational and strategic goals

What we offer

Health, vision, and dental care coverage for eligible associates
Mental Health and Well-Being initiative
Employment Assistance Program which provides access to 24/7 support, resources, and information
Learning and career opportunities

Fulltime

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