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We are looking for an experienced Banquets Assistant Manager . Under the guidance of the Director of Banqueting, you will liaise between multiple departments to ensure the success of every group function – and model exceptional service and leadership skills among your team.
Job Responsibility:
Provide warm, sincere and engaging service
Ensures smooth and efficient functioning of the Banquet Department on a daily basis
Responsible for the timely, precise and expert execution of all banquets functions
Creative, cost-effective scheduling of the banquet Leadership Team, Captains, Banquet Servers, Coordinator
Proactively analyzes, develops, and revamps internal processes to create new ways of providing unique and innovative services ideas and incentives
Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively
Ensures departmental adherence to, and awareness of Health & Safety standards
Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching
Conduct performance evaluations and provide ongoing training and development opportunities
Uphold the highest standard of internal and external customer service at all times
Ensure service is within the standards
Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience
Maintain high staff morale and team spirit within the department
Performs any and all other tasks as assigned
Requirements:
Degree with emphasis in Hospitality/Restaurants management
+3 years experience in food and beverage management, preferably in a luxury hotel setting
Problem solving & decision making skills
analytical and highly detail oriented
Proven team leader with a high level of energy and motivation
Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook
Ability to multitask, work in a fast-paced environment and have a high level attention to detail
Nice to have:
You make people feel good - your team, guests and colleagues alike
You’re a strong team leader, a natural at managing and inspiring others
You are an excellent relationship builder, confident in working with other teams and leaders
You take ownership of important issues, solve problems, and make effective decisions
You want to be part of a team that works hard, supports each other and has fun along the way