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The Banquet Set Up Supervisor oversees the Banquet Housepersons to ensure that all functions are set up and broken down in a timely and efficient manner.
Job Responsibility:
Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
Know and live the mission and the White Lodging/brand basics
Supervise staff including Banquet Housepersons
Oversee staffing levels and make adjustments to ensure service levels are met within labor model
Assign specific duties to staff for efficient operation of restaurant
Oversee department in absence of Department Manager
Schedule, order and complete inventory
Ensure that all associates have proper supplies, equipment and uniform
Ensure that all associates are following their schedule and taking their breaks
Capable of performing all hourly functions and operating all equipment in department
Assist in training new associates and cross-training existing associates according to the Certification Program
Train associates on safety standards and enforce those standards on a consistent basis
Identify associates engaging in unsafe behaviors and retrain them appropriately
Conduct daily preshift meeting
Perform uniform inspection prior to opening shift and make necessary corrections immediately
Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency
Assist Emergency Response Team as necessary
Know location and use of fire extinguishers
Carry out instructions through the function sheet (BEO), floor plan and supervisor directions
Handle any pop-up needs from guests or Catering Department
Assist in meeting room set up, tear down and refreshing according to function sheets
Capable of using industrial equipment such as large vacuums or buffers
Maintain a clean and orderly work area in accordance with hotel standards including storerooms, back hallways, service landings, dock area, foyer areas, etc
Ensure that a high level of sanitation and cleanliness is maintained before during and after each shift
Ensure that all equipment is properly maintained and secured
Check electrical hook-ups for proper working order and tape down all exposed cords for equipment in use
Ensure security and confidentiality of guest and hotel information and materials
Attend work on time as scheduled and adhere to attendance policy
Communicate properly and effectively with the guest, associates and managers
Effectively respond to guest complaints
Promote teamwork and associate morale
Other duties as assigned
Requirements:
Flexibility/Adaptability
Quality of Work
Perseverance
Organization Skills
Guest Focus/Customer Service
Reliability/Dependability
Judgment/Problem Solving
Motivation/Initiative
Cooperation/Teamwork
TIPS Certification
Have a thorough knowledge of emergency procedures
Complete Chemical Training and Blood borne Pathogen Training
None required for education/experience
Lift, carry or otherwise move up to 25 lbs. regularly