Banquet Set Up Supervisor Job at Marriott Bonvoy

Job Description

The Banquet Set Up Supervisor oversees the Banquet Housepersons to ensure that all functions are set up and broken down in a timely and efficient manner.

Job Responsibility

Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
Supervise staff including Banquet Housepersons
Oversee staffing levels and make adjustments to ensure service levels are met within labor model
Assign specific duties to staff for efficient operation of restaurant
Oversee department in absence of Department Manager
Schedule, order and complete inventory
Ensure that all associates have proper supplies, equipment and uniform
Ensure that all associates are following their schedule and taking their breaks
Capable of performing all hourly functions and operating all equipment in department
Assist in training new associates and cross-training existing associates according to the Certification Program
Assist in interviewing and hiring new associates for the department
Communicate performance standards to departmental associates and make recommendations to manager in accordance with progressive discipline policy
Train associates on safety standards and enforce those standards on a consistent basis
Complete accident investigations and take steps to prevent future accidents
Promote teamwork and associate morale
Treat people with respect and promote a positive team spirit
Recognize associate successes via the WLS Recognition Program
Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and Human Resources as necessary
Resolve guest complaints/issues
Conduct daily preshift meeting
Perform uniform inspection prior to opening shift and make necessary corrections immediately
Represent department at staff meetings as required
Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency
Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act
Carry out instructions through the function sheet (BEO), floor plan and supervisor directions
Assist in meeting room set up, tear down and refreshing according to function sheets
Capable of using industrial equipment such as large vacuums or buffers
Notify Banquet Manager of guest complaints or dissatisfaction
Maintain a clean and orderly work area in accordance with hotel standards
Ensure that a high level of sanitation and cleanliness is maintained before during and after each shift
Inform Banquet Manager of any maintenance issues and complete work orders as needed
Ensure that all equipment is properly maintained and secured
Check electrical hook-ups for proper working order and tape down all exposed cords for equipment in use
Ensure security and confidentiality of guest and hotel information and materials
Respond to all pages and radio calls immediately
Notify manager/AYS of maintenance issues
Attend work on time as scheduled and adhere to attendance policy
Participate in daily preshift
Practice safety standards at all times and keep the property safe for guests and fellow associates
Communicate properly and effectively with the guest, associates and managers
Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings
Follow proper key control procedures

Requirements

Must pass certification quiz/test for position
TIPS Certification
Have a thorough knowledge of emergency procedures
Complete Chemical Training and Blood borne Pathogen Training
Lift, carry or otherwise move up to 25 lbs. regularly
Follow proper moving and lifting procedures
Regularly required to stand
sit
walk
reach
use hands to finger, handle or feel
talk and hear

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Banquet Set Up Supervisor

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