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Banquet Set Up Supervisor

https://www.marriott.com Logo

Marriott Bonvoy

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

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Job Description:

The Banquet Set Up Supervisor oversees the Banquet Housepersons to ensure that all functions are set up and broken down in a timely and efficient manner.

Job Responsibility:

  • Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations
  • Supervise staff including Banquet Housepersons
  • Oversee staffing levels and make adjustments to ensure service levels are met within labor model
  • Assign specific duties to staff for efficient operation of restaurant
  • Oversee department in absence of Department Manager
  • Schedule, order and complete inventory
  • Ensure that all associates have proper supplies, equipment and uniform
  • Ensure that all associates are following their schedule and taking their breaks
  • Capable of performing all hourly functions and operating all equipment in department
  • Assist in training new associates and cross-training existing associates according to the Certification Program
  • Assist in interviewing and hiring new associates for the department
  • Communicate performance standards to departmental associates and make recommendations to manager in accordance with progressive discipline policy
  • Train associates on safety standards and enforce those standards on a consistent basis
  • Complete accident investigations and take steps to prevent future accidents
  • Promote teamwork and associate morale
  • Treat people with respect and promote a positive team spirit
  • Recognize associate successes via the WLS Recognition Program
  • Resolve routine associate issues as needed and bring issues to the attention of the Department Manager and Human Resources as necessary
  • Resolve guest complaints/issues
  • Conduct daily preshift meeting
  • Perform uniform inspection prior to opening shift and make necessary corrections immediately
  • Represent department at staff meetings as required
  • Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency
  • Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act
  • Carry out instructions through the function sheet (BEO), floor plan and supervisor directions
  • Assist in meeting room set up, tear down and refreshing according to function sheets
  • Capable of using industrial equipment such as large vacuums or buffers
  • Notify Banquet Manager of guest complaints or dissatisfaction
  • Maintain a clean and orderly work area in accordance with hotel standards
  • Ensure that a high level of sanitation and cleanliness is maintained before during and after each shift
  • Inform Banquet Manager of any maintenance issues and complete work orders as needed
  • Ensure that all equipment is properly maintained and secured
  • Check electrical hook-ups for proper working order and tape down all exposed cords for equipment in use
  • Ensure security and confidentiality of guest and hotel information and materials
  • Respond to all pages and radio calls immediately
  • Notify manager/AYS of maintenance issues
  • Attend work on time as scheduled and adhere to attendance policy
  • Participate in daily preshift
  • Practice safety standards at all times and keep the property safe for guests and fellow associates
  • Communicate properly and effectively with the guest, associates and managers
  • Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings
  • Follow proper key control procedures

Requirements:

  • Must pass certification quiz/test for position
  • TIPS Certification
  • Have a thorough knowledge of emergency procedures
  • Complete Chemical Training and Blood borne Pathogen Training
  • None required for EDUCATION/EXPERIENCE

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
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