Banquet Service Manager Job at DoubleTree by Hilton Orlando at SeaWorld (Williamsburg)

Job Description

The Banquet Service Manager (BSM) is responsible for the planning and execution of banquet guest service, food quality, product, esthetics, and experience of banquet functions according to the established standards and procedures established in the department. The scope of work includes maintaining and improving the level of banquet service experience through interdepartmental communication and strategizing with the Culinary, Utility, Shipping and Receiving, Beverage and Rooms departments. These departments are within all Colonial Williamsburg outlets and properties including: The Williamsburg Inn, The Williamsburg Lodge, The Woodlands Hotel and Conference Center, The Historic Taverns, and to include all other offsite function locations.

Job Responsibility

Manages day-to-day leadership and development for the banquet staff, completed shift assignments based on job classification and establishes performance evaluations from each shift where needed to include Guest Service Supervisors, and 50+ front line employees in the Collective Bargaining unit
Develops/adjusts weekly work schedules based on forecasted business needs
Responsibilities may include hiring, promotions, terminations, scheduling, ensuring new employees receive appropriate training, observing performance of employees and providing feedback and counseling
Responsible for performance reviews of direct reports
Manage, train, and maintain the use of opening, closing and operational checklists, standard operating procedures, Banquet Service Standards, and all critical quality control points
Oversee and preserves all Banquet Storeroom operations to organize, zone and maintain equipment and property stewardship at the highest level
Maintains an updated equipment inventory and focuses on projected equipment, décor and supply needs based on forecasted event/sales volumes
Collaborates with Conference Services/Catering to finalize event changes and guarantees on the BEOs for clients
Collaborates with Food and Beverage department to develop banquet menu ideas, table- top design, buffet set up, floral arrangements, event spaces, and special events/holidays
Maximizes profitability by reviewing procedures, product, labor, and instituting industries best practices to effectively improve the bottom-line performance of all banquet functions
Oversees the food and beverage needs for BEOs, and coordinates set-up and service of all food functions with the culinary team to include buffets, hors d 'oeuvres service, table arrangements, types of service, and number of staff needed to do the event, while facilitating the execution of a five star dining experience to exceed expectations
Collaborates with the Rooms Division, Food and Beverage, to ensure exceptional guest service in all areas of the hotel
Conducts daily, weekly, and monthly performance maintenance schedules with housekeeping and maintenance teams to ensure clean, orderly, and proper function of all guests and back of house areas
Manages Banquet Event Orders (BEOs) to ensure client needs and expectations are exceeded by attending BEO meetings and communicating the banquet needs to the Banquet Set up Manager
Takes proactive measures to assure the cleanliness and integrity of all banquet equipment for each BEO
Manage all departmental revenue and financial policies and processes
Conducts audits of banquet checksand service charges to ensure sales, revenue and costs are appropriately accounted for
Manages the quality of service provided during events and takes the initiative to resolve any issue or complaints: Ensures that leadership is aware of any complaint
Review and evaluates guest comments and other reports to determine the degree of customer satisfaction, takes action to correct identified deficiencies
Collaborates with the necessary departments to ensure programing of InfoGenesis (POS Systems) with holiday meal and special event offerings
Ensure that banquet checks are posted in V-1 and/or Opera within 24 hours following events
Ensure that re-posting log checks are re-posted, and adjustment made to service charges as needed
During certain period of the year the BSM will assist in restaurant shift coverage and development and execution of training materials
Performs other related duties as required

Requirements

In depth knowledge of various types of banquet services (American, French, Family Style) and banquet room set up
Must possess outstanding interpersonal and public contact skills
Must have mathematical skills to perform and process banquet checks and tip allocation sheets
Must have the ability to supervise and train professional banquet service employees
Basic computer skills to include Microsoft Office (Word, Excel, Outlook) and industry Point of Sale and Hotel Data Input Systems (Opera)
Must be able to analyze expenses and manage to budgetary guidelines
Must be able to work flexible hours including nights, weekends, and holidays
Must ensure outstanding guest service and experience in stressful situations
Must possess a valid Commonwealth of Virginia driver’s license and have an acceptable driving record based on The Colonial Williamsburg Foundation’s criteria
Must be able to provide a 5-year Motor Vehicle Record prior to employment
Must be at least 21 years of age
May not have more than 1 moving violation or at fault accident within 12 months
May not have more than 2 moving violations or at fault accidents within 36 months
May not have any serious motor vehicle violations including but not limited to excessive speeding, reckless driving, DUI/DWI, suspended or revoked license, etc.

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Banquet Service Manager

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