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Banquet Server

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Monarch Casino Resort & Spa Black Hawk

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Location:
United States , Black Hawk

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Category:
-

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Contract Type:
Not provided

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Salary:

12.14 USD / Hour
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Job Description:

The Banquet Server performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. He / She is responsible for the prompt, courteous, smooth and efficient service of food and beverage to guests during banquet and outdoor functions. Additionally, work as a team to follow through with the proper and timely set-up and execution of banquet events.

Job Responsibility:

  • Review and understand Banquet Event Orders (BEO's) or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request
  • Read and execute specifications listed on the Banquet Event Orders
  • Attend all pre-shift meetings to ensure events flow smoothly
  • Be in communication with the Banquet Captain regarding any special needs
  • Assist in ensuring that each event is on time as per the banquet event course
  • Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order
  • Make required adjustments as needed and relay that information to the appropriate personnel
  • Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses
  • Greet all guests and owners warmly with an appropriate greeting
  • Have a good understanding and able to communicate products and service related query to guests when asked
  • Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc
  • Delivering Alcoholic and Non-alcoholic drinks for service to your customers table
  • Properly open and pour wine at the table side
  • Good knowledge of the rules of Banquet Beverage Control and service

Requirements:

  • Take beverage orders and collect payments where specified
  • Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts
  • Replenish buffet items to ensure consistency and freshness in presentation
  • Remove china, glassware, silverware, etc. from tables at the end of the meal period and deliver to the stewarding area
  • Ensure guest satisfaction throughout the meal service
  • Respond to guest requests in a friendly, timely, and efficient manner
  • Respond to and try to full fill any special banquet event arrangements
  • Ensure each course are cleared and tables are properly crumbed
  • Performing basic cleaning tasks as needed or directed by supervisor
  • Monitor tableware to ensure it is presentable to guests
  • Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas
  • Attend tables by removing and separating tableware, plate ware, glassware, and flatware
  • Ensure proper use, storage of all meeting room equipment
  • Ensure there is proper back up if any equipment is not properly functioning
  • Maintain high standards of safety and cleanliness in all areas of the Meeting Rooms
  • Pass any information that is needed to the next staff member on duty
  • Communicate any areas of need, problems, and concerns from guest to Banquet Manager
  • If no upcoming events, please have rooms in a readiness position for any possible site inspections
  • Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc
  • Ensure that meeting rooms are re-set for next event
  • Adhere to grooming and appearance standards consistently
  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships
What we offer:
  • Enhanced health, dental, and vision insurance, along with a flexible spending account
  • Education, tuition, and certification reimbursement (up to $6,000 per calendar year)
  • Growth opportunities available within department/company
  • Access the team dining hall with one free hot meal per shift
  • Company-matched 401k
  • Paid time off and six observed holidays
  • Subsidized bus transportation up to 80%

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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