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The Server is responsible for providing the highest degree of professional catering service to guests of the Wilmington Convention Center with the goal of achieving customer satisfaction and retention.
Job Responsibility:
Attend pre-function meetings for briefing of event details
Assist with the preparation and set-up of event rooms as needed
Prepare tables with place settings as instructed
Assist in any and all side work including but not limited to cleaning and filling salt and pepper containers, sugar dishes, and creamers
collecting banquet equipment such as flatware, china, glassware, and serving pieces
and preparing garnishes, beverages, condiments, and breads
Always provide friendly and courteous guest services
Remain at assigned station(s) and perform duties according to each event
Report any guest concerns and/or complaints to the Banquet Captain or the Food and Beverage Manager
Breakdown tables and banquet equipment
Clean and return serving pieces to proper storage area
Report to work in proper uniform according to scheduled time
Adhere to strict grooming standards and policies as defined by WCC
Maintain the front and back of the house in a clean and orderly fashion
Provide guidance and support to the temporary staff assigned to an event
Perform other duties as assigned
Requirements:
High School Diploma or GED
Minimum of 1 year of work experience in a food and beverage environment providing direct customer service with guests
Knowledge of catering services and terminology
Ability to work well with other team members
Strong guest services skills
Ability to receive and carry out instructions in a timely manner
Attention to detail skills
Ability to function in a fast-paced environment
Available to work irregular hours, including nights and weekends
Ability to acquire ServSafe Food Handler Certification within 6 months of employment