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This is a hands-on position, providing the highest degree of professional catering service to guests with the goal of achieving customer satisfaction and retention.
Job Responsibility:
Reports for work in proper uniform according to the scheduled time
Follows instructions for each event as given by the Food & Beverage Manager and/or Banquet Captain
Assists with collecting all banquet equipment to include flatware, China, glassware, and serving pieces needed for each event
Assists with preparing garnishes, beverages, condiments, and breads
Assists with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc
Assists with preparation and set-up of event room when necessary
Prepares tables with place settings as instructed by the Food & Beverage Manager and/or Banquet Captain
Attends pre-function meeting for briefing of event details
Always provides friendly and courteous customer service
Remains at assigned station and performs duties as assigned according to each event
Reports any customer concerns and/or complaints to Banquet Captain
Breaks down tables and banquet equipment after each event
Cleans and returns serving pieces to proper storage area
Adheres to strict grooming standards and policies of the company
Follows service standards, procedures and guidelines
Performs other duties as assigned and deemed necessary
Requirements:
Minimum of six (6) months’ work experience in a service-oriented environment
Knowledge of catering services and terminology
Strong guest service skills
Ability to get along well with others
Ability to receive and carry out instructions in a timely manner