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This is a hands-on position, providing the highest degree of professional catering service to guests with the goal of achieving customer satisfaction and retention.
Job Responsibility:
Reports for work in proper uniform according to the scheduled time
Follows instructions for each event as given by the Food & Beverage Manager and/or Banquet Captain
Assists with collecting all banquet equipment to include flatware, china, glassware, and serving pieces needed for each event
Assists with preparing garnishes, beverages, condiments, and breads
Assists with cleaning and filling salt and pepper containers, sugar dishes, creamers, etc
Assists with preparation and set-up of event room when necessary
Prepares tables with place settings as instructed by the Food & Beverage Manager and/or Banquet Captain
Attends pre-function meeting for briefing of event details
Provides friendly and courteous customer service at all times
Remains at assigned station and perform duties as assigned according to each event
Reports any customer concerns and/or complaints to Banquet Captain
Breaks down tables and banquet equipment after each event
Cleans and returns serving pieces to proper storage area
Adheres to strict grooming standards and policies of company
Follows service standards, procedures and guidelines
Performs other duties as assigned and deemed necessary
Requirements:
Minimum of six (6) months’ work experience in service-oriented environment
Ability to communicate effectively both orally and in writing
Knowledge of local, state, and federal Health Department standards
Knowledge of rules and regulations regarding alcohol service
Must have an outgoing, positive attitude in dealing with patrons & employees
Knowledge of catering services and terminology
Strong guest service skills
Ability to get along well with others
Ability to receive and carry out instructions in a timely manner
Must be able to work a flexible schedule, including weekends and holidays
Must be able to frequently lift at least 30 lbs. and can carry a service oval tray with up to (8) eight loaded entrée plates/covers throughout the course of an entire event