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Four Seasons Resort and Residences Napa Valley is looking for an On-Call Banquet Servers. Banquet Servers will assist guests by providing exceptional and anticipatory service during events, is knowledgeable of menu and preparation methods. Banquet Servers will follow orders set by the event plan and managers.
Job Responsibility:
Offer pre-determined menu selections to each table
maintain knowledge of each selection’s, origin, taste, and preparation method
Communicate guest orders including any special needs or requests to the Banquet Manager or kitchen
check completed kitchen orders with the guest’s original order
transport items to the guest table in a timely manner to ensure proper food quality
Greet guests in a professional manner and respond urgently and appropriately to guest concerns and requests
Assist in set-up of linen, china, glass, silver, and accent pieces for each function according to the banquet event order
Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests
Breakdown, clean and set-up of tables, buffets, and food stations
Plate, prepare and serve food
Take Guest reservations
Assist with set-up and breakdown of banquet events
Perform other tasks or projects as assigned by management
Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
Work harmoniously and professionally with co-workers and supervisors
Requirements:
High School Diploma or equivalent
Preferred experience in a luxury hotel in food and beverage service or related work
Must be flexible with schedule – Able to work weekdays, weekends, holidays, evening/overnight shifts
Strong oral presentation skills
Ability to follow detailed instructions regarding events
Ability to execute tasks independently and in a team
Ability to multi-task in a high volume and demanding environment
Strong problem-solving skills, ability to handle difficult situations