Banquet Operation Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Yichang

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

Job Responsibility:

Supervises daily restaurant operations
Assists with menu planning
Maintains sanitation standards
Assists servers and hosts on the floor during peak meal periods
Improves guest and employee satisfaction
Maximizes financial performance in areas of responsibility
Determines training needs and implements plan
Manages all day-to-day operations
Ensures compliance with food & beverage policies, standards and procedures
Ensures compliance with all applicable laws and regulations
Ensures compliance with food handling and sanitation standards
Ensures staff understands local, state and Federal liquor laws
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs
Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis
Displays leadership in guest hospitality
Empowers employees to provide excellent customer service
Acts as the guest service role model for the restaurants
Handles guest problems and complaints
Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
Ensures corrective action is taken to continuously improve service results
Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement
Manages service delivery in outlets to ensure excellent service from point of entry to departure
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others
Ensures employees are treated fairly and equitably
Strives to improve employee retention
Ensures employees receive on-going training to understand guest expectations
Solicits employee feedback, utilizes an 'open door' policy and reviews employee satisfaction results to identify and address employee problems or concerns
Strives to improve service performance
Ensures recognition is taking place across areas of responsibility
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Analyzes information and evaluating results to choose the best solution and solve problems
Assists servers and hosts on the floor during meal periods and high demand times
Recognizes good quality products and presentations
Supervises daily shift operations in absence of Assistant Restaurant Manager
Oversees the financial aspects of the department including purchasing and payment of invoices

Requirements:

High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area

What we offer:

Equal opportunity employer
Welcoming all and providing access to opportunity
Valued and celebrated unique backgrounds
Committed to non-discrimination
Empowers guests to regain control and enhance their well-being
Passionate and engaged associates
Embrace own well-being practices both on and off property

Additional Information:

Job Posted:
July 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Banquet Operation Manager