Banquet Manager Job at Marriott Bonvoy

Job Description

The Complex Banquet Manager oversees the planning, coordination, and flawless execution of banquet and catering events across two leading resort properties. This role ensures seamless delivery of conferences, incentive groups, weddings, and social functions by providing strong leadership, operational excellence, and an unwavering commitment to guest satisfaction. The Banquet Manager partners closely with Culinary, F&B outlets, Sales & Events, Stewarding, and AV partner to deliver elevated event experiences that embody the Sheraton and Westin brands.

Job Responsibility

Lead daily banquet operations across multiple event venues, including ballrooms, outdoor areas, and specialty spaces, ensuring all setups and services meet brand and event requirements
Oversee all banquet inventories such as china, glassware, linens, décor, props, and staging
review forecasts to maintain adequate stock levels
Collaborate closely with AV and technical setups, and support delivery of creative, high‑quality event solutions
Ensure strict compliance with all health, safety, hygiene, and sanitation guidelines within all banquet spaces
Monitor banquet beverage operations, track perpetual inventories, and maintain effective liquor cost control processes
Develop department schedules aligned with business forecasts, ensuring an optimal balance between service delivery and labor productivity
Support Sales & Events teams by providing operational insights to enhance event feasibility, profitability, and client satisfaction
Recruit, train, and coach banquet leaders and associates, promoting a highly motivated, service‑focused team environment
Conduct daily briefings and monthly department meetings to communicate priorities, standards, and operational goals
Promote cross-training and multi-skilling to improve departmental flexibility and operational resilience
Act as the operational point of contact for group organizers, planners, and VIP guests during events, ensuring seamless communication and execution
Maintain strong on‑floor presence during major events to oversee service flow, quality, and guest engagement
Address guest concerns promptly, implement service recovery, and review feedback to drive continuous improvement
Manage departmental P&L and monitor financial performance including revenues, labor, expenses, and inventory controls
Identify upsell or enhancement opportunities in partnership with Sales and Event Planning
Safeguard all banquet assets by maintaining accurate records, inventories, and equipment logs
Prepare forecasts, performance reports, and action plans for senior leadership review
Ensure compliance with all Marriott HR policies, local labor laws, safety standards, and required training
Deliver ongoing coaching, recognition, and development initiatives to improve associate engagement and retention
Model professional communication and build strong working relationships across all operational teams
Handle confidential matters and sensitive issues with discretion, professionalism, and respect
Uphold company policies, cleanliness standards, and operational procedures at all times
Perform physical tasks including lifting up to 25 lbs, extended periods of standing, and working in various indoor/outdoor environments
Complete any additional tasks assigned by leadership to support banquet and event operations

Requirements

Diploma or Degree in Hospitality Management, Events, or a related field (preferred)
Minimum 3–5 years of progressive leadership experience within Banquets, Events, or F&B operations, ideally in luxury, resort, or high‑volume environments
Strong financial acumen with demonstrated success in budgeting, forecasting, and cost control
Experience collaborating with AV/technical partners such as Microhire is advantageous
Comprehensive knowledge of banquet service standards, event setups, and operational logistics
Proficiency with MS Office, event management systems, and POS platforms
Excellent communication, leadership, and interpersonal skills with the ability to coach and motivate teams
Adaptable, calm under pressure, and capable of overseeing large‑scale event operations

Nice to have

Experience collaborating with AV/technical partners such as Microhire is advantageous
Diploma or Degree in Hospitality Management, Events, or a related field (preferred)

What we offer

Staff discounts on food & beverage and hotel rooms across Marriott International
Global career development and training programs
Access to the Employee Assistance Program for wellbeing support
Work in a diverse and inclusive global hotel network
Duty meals provided
Associate transportation provided
Uniforms provided
Comprehensive Medical Insurance and Life insurance cover
Bonus Incentive
Entitled to Day off in Lieu
Initial Repatriation to Fiji from home country
Yearly return ticket to home country every 12 months
Rental Allowance

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