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Directs and motivates banquet team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone servicing the event. Identifies training opportunities and plans a strategy to accomplish goals.
Job Responsibility:
Manages banquet services operations
Projects supply needs
Applies knowledge of all laws related to an event
Understands impact of banquet operations on event success
Adheres to and reinforces standards, policies, procedures
Maintains sanitation levels
Manages departmental inventories and equipment
Uses banquet beverage records to control costs and maintain inventory
Schedules banquet service staff to maximize profits
Assists team in developing relationships with groups to retain business
Participates in and leads banquet teams
Sets goals and delegates tasks
Conducts monthly department meetings
Broadens knowledge of food and wine pairings and cuisine trends
Acts as liaison to kitchen staff
Leads shifts and participates in servicing events
Ensures exceptional customer service
Interacts with guests for feedback
Handles guest problems and complaints
Empowers employees to provide excellent customer service
Emphasizes guest satisfaction
Reviews comment cards with employees
Conducts human resources activities
Communicates and executes emergency procedures
Observes service behaviors and provides feedback
Participates in development of corrective action plans
Reviews quarterly survey results.
Requirements:
High school diploma or GED
2 years experience in the event management, food and beverage, or related professional area.