Banquet Manager Job at Marriott Bonvoy (Hobart)

Job Description

The Tasman, a Luxury Collection Hotel, Hobart is seeking a highly experienced and passionate Banquet Manager to join our team and lead our events and banquet operations, ensuring service excellence while maintaining and exceeding our high standards of presentation and cleanliness. In this role, you will oversee the successful operations and execution of events, coordinating closely with the Sales and Event Planning teams, as well as Food & Beverage and Culinary teams, to deliver exceptional guest experiences. You will take on a wide range of operational and leadership responsibilities while ensuring every event is delivered to the highest standard. As a hands-on leader, you will also support the banquet team on the floor during busy service periods, assisting Food & Beverage attendants to ensure smooth service and outstanding guest experience.

Job Responsibility

Oversee the daily operation of banquet and event services including conferences, weddings, social events, and corporate functions
Ensure all banquet events are executed according to the event order (BEO) and guest expectations
Conduct pre-event briefings with the banquet team to ensure clear communication of event details and service standards
Coordinate with Culinary, Stewarding, and Event Sales teams for smooth event execution
Deliver exceptional guest service in line with luxury hospitality standards
Serve as the primary operational contact during events to ensure all guest needs are met promptly and professionally
Address and resolve any guest concerns during events to maintain a high level of satisfaction
Lead, train, and motivate the banquet service team to deliver consistent and exceptional service
Assist with recruitment, onboarding, and performance management of banquet associates
Schedule staffing levels in accordance with business demands and labour budgets
Roster and manage labour levels to ensure operational efficiency
Ensure all banquet spaces are set up according to event specifications and brand standards
Maintain high standards of cleanliness, safety, and presentation across all event spaces
Monitor service flow during events to maintain efficiency and service quality
Manage labour costs, staffing levels, and productivity targets for banquet operations
Ensure accurate event billing and communication with finance teams where required
Support departmental budgeting and cost control initiatives
Ensure compliance with health, safety, and food safety regulations
Maintain adherence to company policies and operational procedures
Promote a safe working environment for all associates

Requirements

Qualifications in Business or Hospitality Management and/or equivalent 2+ years’ experience in a similar assistant leadership position working in a premium venue
Valid Responsible Service of Alcohol certificate (RSA -Tasmania)
High energy, agile and proven record driving results
Strong leader with proven success building effective teams and empowering people to reach their full potential
Impeccable attention to detail, organisational skills and commercial acumen
Knowledge of local and international wines, spirits, and beers
Flexible, reliable and punctual with the ability to work late nights and on weekends
Passion for the industry and strong customer focus and proven ability to deliver personalised and customer-centric solutions
Strong commercial acumen and proven ability managing budgets and P&L
A good understanding of employment and work, health and safety practices
Able to demonstrate the capacity to perform the inherent requirements of the role

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