Banquet Manager Job at Marriott Bonvoy (Seattle)

Job Description

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

Job Responsibility

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards
Monitors and controls financial and administrative responsibilities including asset protection
Provides clear and concise communications to everyone having ownership in the success of the event
Identifies training opportunities and plans a strategy to accomplish goals
Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props)
Applies knowledge of all laws, as they relate to an event
Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction
Adheres to and reinforces all standards, policies, and procedures
Maintains established sanitation levels
Manages departmental inventories and maintains equipment
Schedules Event Services staff to forecast and service standards, while maximizing profits
Assists team in developing lasting relationships with groups to retain business and increase growth
Sets goals and delegates tasks to improve departmental performance
Conducts monthly department meetings with the Banquet team
Applies and continually broadens knowledge of food and wine pairings and cuisine with emphasis on current event trends
Acts as a liaison to the kitchen staff
Leads shifts and actively participates in the servicing of events
Attends pre-event meetings as needed to understand group needs
Establishes consistent standards for meeting room sets and VIP meeting room sets
Conducts function room inspections prior to each function to verify the room is set according to specifications
Maintains cleanliness and sanitation standards in all event operation areas
Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact throughout the event
Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers)
Coordinates routine maintenance to verify a quality meeting facility
Resolves issues and/or suggest alternatives to previous arrangements if necessary
Attends and participates in all pertinent meetings
Verifies function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Responds to and handles guest problems and complaints
Encourages employees to provide excellent customer service
Verifies employees understand expectations and parameters
Strives to improve service performance
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Reviews comment cards and guest satisfaction results with employees
Communicates and executes departmental and property emergency procedures and verifies staff are trained in safety procedures
Observes service behaviors of employees and provides feedback to individuals
Monitors progress and leads discussion with staff each period
Participates in the development and implementation of corrective action plans
Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges
focuses on continuous improvement of guest satisfaction
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team
Conducts associate performance appraisals and provides feedback as needed
Solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns
Observes service behaviors of associates and provides feedback to individuals
Communicates performance expectations in accordance with job descriptions for each position
Verifies property policies are applied fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process
Brings issues to the attention of supervisor and/or Human Resources as necessary
Verifies associates understand expectations and parameters
Delegates tasks to verify room sets are “on time” and meet Event Service Standards

Requirements

High school diploma or GED
2 years’ experience in the event management, food and beverage, or related professional area

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account
dependent care flexible spending account
life insurance
disability insurance
accident insurance
adoption expense reimbursements
paid parental leave
educational assistance
paid sick leave
PTO balance for every hour worked
minimum of 7 holidays annually

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