Banquet Manager

• Directs and motivates team while personally assisting in providing high quality service
• Monitors and controls financial and administrative responsibilities including asset protection
• Provides clear and concise communications to everyone having ownership in event success
• Identifies training opportunities and plans strategy to accomplish goals
• Projects supply needs for department
• Applies knowledge of all laws as they relate to events
• Manages activities to maximize customer satisfaction
• Adheres to and reinforces all standards, policies, and procedures
• Maintains established sanitation levels
• Manages departmental inventories and maintains equipment
• Uses banquet beverage records to control liquor costs
• Schedules banquet service staff to forecast and service standards
• Assists team in developing lasting relationships with groups
• Sets goals and delegates tasks to improve departmental performance
• Conducts monthly department meetings
• Acts as liaison to kitchen staff
• Leads shifts and actively participates in servicing events
• Sets positive example for guest relations
• Interacts with guests to obtain feedback
• Responds to and handles guest problems and complaints
• Empowers employees to provide excellent customer service
• Reviews comment cards and guest satisfaction results
• Communicates and executes departmental emergency procedures
• Observes service behaviors and provides feedback
• Participates in development of corrective action plans

• High school diploma or GED
• 2 years experience in event management, food and beverage, or related professional area

Knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends

Bonus eligible