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South Seas Logo South Seas · Hospitality and Tourism

Banquet Manager

United States, Captiva Employment contract · Job Posted May 05, 2026
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Job Description

The Banquet Manager is a key leader within the Food & Beverage team, responsible for executing exceptional banquet and event experiences across the resort. This role oversees all banquet operations from intimate gatherings to high-volume weddings, corporate events, and resort activations, ensuring flawless service, operational excellence, and memorable guest experiences. This is a hands-on leadership role that requires strong floor presence, attention to detail, and the ability to lead teams in a fast-paced, dynamic environment.

Job Responsibility

  • Recruit, train, schedule, and lead banquet staff including Captains, Servers, and Support Staff
  • Foster a culture of accountability, teamwork, and service excellence
  • Provide ongoing coaching and development to elevate performance
  • Oversee all banquet functions from set-up to breakdown, ensuring flawless execution
  • Collaborate closely with Sales, Culinary, and Event teams to bring each event vision to life
  • Ensure all details—including timelines, room setups, décor, and service flow—are executed to standard
  • Act as the primary operational contact during events
  • Anticipate guest needs and ensure seamless service delivery
  • Resolve issues quickly and professionally, ensuring guest satisfaction
  • Ensure compliance with company standards, safety, and sanitation protocols
  • Maintain high standards for banquet setup, presentation, and service execution
  • Oversee inventory, equipment, and banquet spaces to ensure readiness
  • Manage labor scheduling and productivity to align with business levels
  • Support budget adherence and cost control initiatives
  • Partner with F&B leadership to drive revenue opportunities and profitability

Requirements

  • 3+ years of banquet or event operations leadership experience in a hotel or resort environment
  • Proven ability to execute high-volume, high-quality events (weddings, corporate, social)
  • Strong leadership presence with the ability to motivate and inspire teams
  • Exceptional organizational and time management skills
  • Ability to multitask and thrive in a fast-paced environment
  • Excellent communication and problem-solving abilities
  • Knowledge of food safety, service standards, and banquet operations best practices
  • Flexible schedule, including evenings, weekends, and holidays

What we offer

  • Bonus program
  • Low-cost Medical, Dental, Vision Plans
  • 401(k) with 100% match up to 4 percent
  • Employee Assistance Program
  • Company Paid Life Insurance, STD insurance, and LTD insurance
  • Employee Discount Program
  • Family Life Insurance
  • HSA and FSA program
  • Paid Time Off & Holidays
  • Commuter and Company-paid Toll Programs
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