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Banquet Manager

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Marriott Bonvoy

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Location:
Germany , Frankfurt

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Two brands, one workplace full of event energy: At the Sheraton & Marriott Frankfurt Airport Hotel, we bring hundreds of events to life each year – from exclusive business meetings to large-scale international functions. If you love events, enjoy fast-paced environments, and want to lead a high-performing team, then step into the role of Banquet Manager (m/f/d).

Job Responsibility:

  • Own end-to-end banquet & event operations across all function spaces - including set-up/strike per standards, flawless BEO execution, and hands-on presence during service
  • Guest satisfaction & host leadership: Primary on-site contact for planners
  • proactively collect feedback, resolve complaints with thorough follow-up
  • drive continuous service improvement
  • Financials & planning: Build shift plans based on forecast and standards
  • control all banquet costs (beverage, labor, equipment, externals), ensure asset protection and reporting
  • Quality, hygiene & safety: Ensure cleanliness, HACCP/HS compliance, and adherence to legal requirements
  • maintain equipment and inventories
  • Lead & develop the team: Manage both the Banquet department and our Banquet Reception (Meeting Concierge team) - approx. 18 team members in total
  • set goals, run briefings & monthly meetings
  • onboard, train, coach, and manage performance
  • Cross-functional coordination: Work closely with Culinary, Stewarding, Technik, Housekeeping, Front Office, and 3rd-party event partners
  • participate in pre-/post-cons
  • Administrative excellence: Maintain daily reports and KPIs
  • conduct development interviews
  • standardize workflows and implement continuous process improvements

Requirements:

  • Completed vocational training/degree in hospitality/events
  • Several years’ experience ideally with leadership responsibility in banquet or event management
  • In-depth OPERA knowledge
  • Proficient with MS Office and relevant event/POS systems
  • Proven experience delivering large-scale events (800+ pax)
  • Strong leadership, decision-making, and problem-solving skills - even under pressure
  • Solid knowledge of banquet & service standards, room/table setups, food & wine pairings, and upselling
  • Excellent communication skills in German and English
  • Polished, professional demeanour
  • Highly organized, detail-oriented, resilient, and flexible (evenings, weekends, holidays)
  • Comfortable with extended standing/walking and light lifting
What we offer:
  • Personalised onboarding program
  • Staff accommodation subject to availability
  • A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
  • Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
  • Numerous employee events and team-building activities to strengthen our “Team Spirit”
  • Holiday and Christmas bonuses
  • Discounted parking
  • Travel cost subsidies
  • Appreciation rewards
  • Employee referral program
  • Discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
  • Various wellbeing and (mental) health offerings
  • Serve360 initiatives
  • Healthy meals in our staff restaurant
  • Many opportunities for social engagement

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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