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We are seeking an ambitious and energetic luxury background Banquet Manager to oversee the execution of all events and ensure the highest level of service delivery. This role is responsible for driving guest satisfaction, managing banquet operations efficiently, and maximizing revenue opportunities during events. The Banquet Manager will lead the team on the floor, ensuring every function is delivered smoothly and to the highest standard.
Job Responsibility
Oversee the setup and execution of all events in line with Banquet Event Orders (BEOs) and guest requirements
Ensure function rooms are prepared and inspected prior to each event
Maintain cleanliness, hygiene, and service standards across all banquet areas
Manage inventories, equipment, and supplies efficiently
Support scheduling to meet service standards while optimizing productivity
Lead, motivate, and develop an ambitious and service-driven team
Actively participate in operations and lead shifts during events
Provide guidance, training, and coaching to enhance team performance
Collaborate closely with kitchen and other departments
Deliver a high-quality and memorable event experience
Engage with guests to gather feedback and ensure satisfaction
Handle guest concerns professionally and efficiently
Continuously look for ways to improve service and event delivery
Ensure compliance with company policies, procedures, and safety standards
Monitor service performance and guest satisfaction scores
Support continuous improvement in banquet operations
Requirements
High school diploma or equivalent with minimum 2 years' experience in event management, Food & Beverage, or a related field