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Pyramid Global Hospitality Logo Pyramid Global Hospitality · Hospitality and Tourism

Banquet Manager

United States, Wisconsin Dells · Job Posted February 20, 2026
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Job Description

The Banquet Manager is responsible for overseeing all aspects of banquet and event service operations to ensure flawless execution, exceptional guest satisfaction, and adherence to Dellshire Resort’s luxury standards. This role manages day-to-day event setups, staffing, service delivery, and communication between departments to create memorable experiences for group, corporate, and social functions.

Job Responsibility

  • Direct and supervise all banquet service operations including setup, execution, and breakdown of events
  • Ensure all events are executed in accordance with Banquet Event Orders (BEOs) and resort standards
  • Lead and coach banquet captains, servers, and setup teams to provide professional, courteous, and anticipatory service
  • Collaborate closely with the Culinary, Conference Services, and Audio-Visual teams to coordinate all event details
  • Review daily and weekly BEOs
  • communicate changes and expectations to staff through pre-shift meetings and event briefings
  • Monitor event progress to ensure timely service, accurate room setups, and guest satisfaction
  • Maintain inventory and oversee proper use, storage, and maintenance of banquet equipment and supplies
  • Manage labor costs, staffing schedules, and payroll to align with business forecasts
  • Uphold all safety, sanitation, and service standards in compliance with resort policies and state regulations
  • Handle guest feedback and resolve service challenges promptly and professionally
  • Participate in forecasting, budgeting, and monthly departmental reporting
  • Support the Director of Banquets & Convention Services with training, development, and performance management of banquet staff

Requirements

  • Minimum three (3) years of banquet or event service management experience in a luxury resort, convention center, or upscale hospitality environment required
  • Strong leadership, communication, and organizational skills
  • Proven ability to manage large-scale events and multiple functions simultaneously
  • Working knowledge of BEO processes, event logistics, and POS systems
  • Ability to interpret floor plans and coordinate complex room setups
  • Food Handler and Alcohol Service Certifications required (or ability to obtain prior to start)
  • Flexible schedule including nights, weekends, and holidays

What we offer

  • Comprehensive health, dental, and vision coverage
  • Paid time off and holidays
  • 401(k) with employer match
  • Associate recognition programs
  • Exclusive discounts and family perks
  • Free employee meal daily
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