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The Banquet House Attendant is responsible for the physical set-up and turnovers of all banquet events. They will follow specific Banquet Event Orders to ensure accuracy for the set-up. The Banquet House Attendant will maintain the cleanliness and eye appeal of the banquet space. They will assist in maintaining the AAA Four Diamond Standards. The Banquet House Attendant will always conduct their selves in a manner which supports the guiding principles of our expectation guide. They are responsible for the execution of the directives formulated by the Banquet Manager to achieve maximum operating results and obtain guest satisfaction.
Job Responsibility:
Supervises, properly cleans and sets meeting rooms and banquet functions per specifications on resume and BEOs or as given by banquet management including vacuuming floors and cleaning walls and windows/mirrors
Properly cares, moves, stores all equipment such as tables, chairs, risers, dance floor lecterns as required
Properly controls and stores meeting room supplies such as linen, pads, pens/pencils and candy, etc. as required
Supervises and services every meeting room by emptying trash, removing dirty plates, cups, linens and glasses, and replaces as necessary
Straightens all chairs
Replenishes water as specified or requested
On a continuous basis, oversees the keeping of service corridors, pre-function space, and storage areas clean, organized and unobstructed
Upon customer request, locates and delivers convention material to designated location including moving furniture in and about the Casino
Relays any problem situations or damaged areas to Banquet Management in a timely manner for immediate action
Performs other duties as requested, such as moving office furniture and cleaning carpet and chairs
Additional duties as necessary and assigned
Requirements:
High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Previous Hospitality experience is required
Requires good communication skills, both verbal and written
Must successfully complete Responsible Vendor Alcoholic Beverage Service, and BASSET training
Must successfully complete ServeSafe Sanitation training
Must successfully pass job interview, including a guest service audition
Must be able to speak, read, write and understand the primary language(s) used in the workplace
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously
Must be able to exert well-paced ability in limited space and to reach other departments of the Casino on a timely basis
Required to bend, squat and lift up to 50 lbs. on a regular and continuing basis
Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
Requires manual dexterity to use and operate all necessary equipment
Willing and able to work odd or irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
What we offer:
group medical, dental, vision, and life insurance
access to a flexible spending account (FSA) option
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