Banquet Captain

• Ensure staff is working together as a team to ensure optimum service and that guest needs are met
• Inspect grooming and attire of staff, and rectify any deficiencies
• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc
• Inspect storage areas for organization, use of FIFO, and cleanliness
• Complete scheduled inventories and stock and requisition necessary supplies
• Monitor dining rooms for seating availability, service, safety, and well being of guests
• Complete work orders for maintenance repairs
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
• serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process
• Follow all company and safety and security policies and procedures
• report accidents, injuries, and unsafe work conditions to manager
• and complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards
• and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings
• Read and visually verify information in a variety of formats (e.g., small print)
• Visually inspect tools, equipment, or machines (e.g., to identify defects)
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
• Move through narrow, confined, or elevated spaces
• Move up and down stairs and/or service ramps
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Perform other reasonable job duties as requested by Supervisors
• Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day
• Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values

• High school diploma or G.E.D. equivalent
• At least 2 years of related work experience
• At least 1 year of supervisory experience

Chance to be proud of the work you do and who you work with