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The Banquet Captain is responsible for overseeing banquet events to ensure excellent guest service, smooth operations, and high team performance. This role acts as the main point of contact for the client on-site and leads the banquet staff before, during, and after the event.
Job Responsibility:
Review Banquet Event Orders (BEOs) with the Chef and Food Services Manager prior to each event to confirm menu details, timing, special requests, and staffing needs
Conduct pre-event inspections of function space to ensure cleanliness, proper setup, and ambiance
Meet with the client before the event to confirm the itinerary and review any last-minute adjustments
Lead the pre-shift lineup: assign tasks, inspect uniforms, review menu details, and communicate service expectations
Supervise banquet servers throughout the event, ensuring high-quality service delivery
Anticipate guest needs, promptly respond to requests, and maintain a visible presence during events
Monitor food presentation, garnishes, and adherence to event specifications
Enforce responsible alcohol service in accordance with company policies
Address guest concerns or service issues promptly and professionally
Complete event closing duties, including Captain’s Reports detailing operations and client feedback
Ensure staff complete all side-work and closing responsibilities before signing out
Provide feedback on staff performance and communicate any disciplinary concerns to the Manager
Maintain cleanliness and organization in both front-of-house and back-of-house areas during events
Foster a positive and productive work environment that supports teamwork and excellent service
Notify management when supplies (e.g., condiments, beverages) are running low if applicable
Other duties as assigned
Requirements:
High school graduate or equivalent
One year's experience as a banquet server or banquet Captain
Previous Supervisory experience preferred
Must be able to communicate effectively, both verbal and written, in English
Must be able to make quick and decisions
Excellent organizational, planning, communication, and interpersonal skills
Ability to function in a fast-paced, team-oriented environment
Fosters a cooperative and harmonious working climate conducive to maximum employee morale and productivity
Communicates efficiently and effectively, and effectively solves problems
Ability to prioritize multiple projects and meet strict deadlines
Ability to work under minimal supervision
Must have professional attitude and appearance
Communicates efficiently and effectively. (Bilingual – English/Spanish – a plus)
Substantial standing, walking, and pushing and or pulling of equipment. Must be able to lift 50 lbs.
Performing work through repetitive eye/hand coordination
Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed