Banquet Captain Job at Marriott Bonvoy (Doha)

Job Description

The Banquet Captain is responsible for supervising banquet service operations to ensure the flawless execution of events in accordance with The Ritz-Carlton Gold Standards. This role leads banquet service associates during functions, ensuring exceptional guest experiences through personalized service, attention to detail, and operational excellence.

Job Responsibility

Lead and supervise banquet service staff during meetings, conferences, weddings, and special events
Ensure all events are executed according to event orders (BEOs), brand standards, and guest expectations
Anticipate guest needs, personalize service, and create memorable experiences consistent with The Ritz-Carlton service values
Serve as the primary point of contact during events to handle guest requests, concerns, and service recovery when needed
Maintain professional service etiquette and appearance at all times
Conduct pre-event briefings to communicate event details, service sequence, and assignments
Coordinate with Culinary, Sales, Stewarding, and Event Management teams to ensure seamless event flow
Confirm correct setup of function rooms, including table arrangements, décor, audio-visual support, and service equipment
Supervise food and beverage service to ensure correct timing, presentation, quality, and temperature
Monitor compliance with food safety, hygiene, and alcohol service standards
Assign duties and manage staffing levels during events
Coach, motivate, and support banquet associates to maintain high service performance
Assist with training new team members and reinforcing brand service standards
Model Ritz-Carlton leadership behaviors and promote a respectful, inclusive work environment
Verify accuracy of BEOs, guest counts, menu selections, and timing
Ensure billing accuracy by confirming consumption, charges, and event completion details
Maintain cleanliness, organization, and proper handling of banquet equipment and storage areas
Participate in daily line-ups, departmental meetings, and continuous improvement initiatives

Requirements

Previous banquet or food & beverage supervisory experience, preferably in a luxury hotel environment
Strong leadership, communication, and interpersonal skills
Excellent attention to detail and ability to multitask in a fast-paced environment
Solid understanding of banquet service styles (plated, buffet, cocktail, family style)
Working knowledge of food safety, hygiene, and beverage service standards
Ability to work flexible shifts, including evenings, weekends, and holidays
Education: High school diploma or G.E.D. equivalent
Related Work Experience: Less than 1-year related work experience
Supervisory Experience: No supervisory experience
License or Certification: None

What we offer

A rewarding career within one of the most recognized and prestigious luxury brands in the world
Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry
Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties
Consistent & reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals
A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more
Exclusive training and leadership development programs
Recognition and rewards for exceptional service
Preferential Members Rates at Marriott Hotels Globally
Dining & Wellness discounts for your family and you
Medical Insurance Coverage
An HR team dedicated to your success and wellbeing

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