Banquet Captain

• Ensure the proper setup of banquet rooms according to the event specifications
• Coordinate with the kitchen and event planning teams to ensure timely food and beverage service
• Verify that tables, chairs, linens, and other equipment are set up to client specifications
• Manage event flow, ensuring that all scheduled activities proceed as planned
• Lead, train, and motivate the banquet service staff to deliver high-quality service
• Assign tasks to team members during the event, ensuring proper distribution of duties
• Provide guidance and coaching to staff, ensuring they maintain high standards of service
• Greet guests and ensure their satisfaction throughout the event
• Address any guest concerns or complaints promptly and professionally
• Ensure that all special requests are handled in a timely manner
• Monitor the quality and presentation of food and beverages being served
• Ensure cleanliness and organization of the event area during the event
• Oversee the closing of events, including breakdown and cleanup of the event space

• Prior food and beverage or banquet or event service experience, preferably in a hotel or hospitality environment
• Excellent communication and leadership skills
• Strong organizational skills and attention to detail
• Ability to work under pressure and handle multiple tasks simultaneously
• Customer-focused with a commitment to providing exceptional service

Gratuity on Events