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The Banquet Captain oversees banquet functions by leading staff, ensuring smooth event execution, managing client needs, and supervising food and beverage service and setup/breakdown. Key responsibilities include reviewing Banquet Event Orders (BEOs), coordinating staff and set-ups, ensuring guest satisfaction, processing payments, and maintaining a safe, clean environment to deliver high-quality guest experiences.
Job Responsibility
Reviewing Banquet Event Orders (BEOs)
Coordinating staff and set-ups
Ensuring guest satisfaction
Processing payments
Maintaining a safe, clean environment
Supervising banquet staff during events
Leading planning, organization, and execution of various events
Ensuring table settings, room setups, and service stations meet BEO and company standards
Acting as a liaison, greeting clients and guests
Communicating BEO changes to catering office
Monitoring meal service and addressing concerns
Reviewing and interpreting BEOs
Coordinating with banquet staff on set-ups, service, and breakdown schedules
Verifying and adjusting staffing levels
Providing coaching and counseling to staff
Administering disciplinary action when necessary
Processing banquet checks
Recapping daily banquet checks and submitting to Night Audit
Maintaining cleanliness and organization in banquet areas
Overseeing safe set-up and breakdown of functions
Reporting unsafe conditions
Requirements
Experience in hotel banquet food and beverage service
Strong leadership and coaching skills
Excellent customer service and communication abilities
Ability to read and understand Banquet Event Orders
Knowledge of food and beverage service standards, etiquette, and basic preparations
Ability to stand and walk for extended periods in a fast-paced environment
Relevant certifications, such as Food Handler and Alcohol Service, are often required