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As a Casual Food & Beverage Expert - Banquet, you will be part of the Ritz-Carlton Melbourne team, committed to delivering exceptional service. Responsibilities include preparation of events, tending bar, providing operational support, ensuring luxury dining setups, and strengthening guest relationships. This role offers opportunities for career growth and professional development within the Marriott International network.
Job Responsibility:
Assist in preparing and setting up event and meeting spaces, including handling heavy tables, chairs, and other equipment to ensure everything is in place for successful events
Tend bar and serve platters of food, ensuring a high standard of service and presentation to enhance the guest experience
Provide operational support in the service and delivery of food and beverages, maintaining efficiency and attention to detail
Exhibit a keen eye for detail in arranging dining setups, from buffet-style to fine dining, ensuring each setup meets our luxury standards
Polish cutlery to meet The Ritz-Carlton standards and ensure all miscellaneous items are prepared and ready for service
Build and strengthen relationships with guests, both new and returning, showcasing our legendary service to foster repeat business and future bookings
Support with event arrangements and contribute to creating unforgettable experiences that exceed guest expectations
Understand and anticipate guest requirements, delivering exceptional service throughout each interaction to enhance their experience
Collaborate with the banquets team on various operational tasks to ensure smooth event execution
Support other venue outlets when necessary, including In-Room Dining, Atria, Lobby Lounge, Cameo Bar and other relevant departments
Requirements:
Hold a current Responsible Service of Alcohol certification
Have experience in a similar role within the hospitality industry
Have luxury customer service experience - preferred
Possess valid working rights in Australia
Demonstrate eagerness to advance your career in the hospitality sector
Exhibit a proactive, driven, and energetic approach in a fast-paced environment
Bring smart solutions and a positive, can-do attitude to your role
Be open to develop into other various roles in the business
Nice to have:
Luxury customer service experience
What we offer:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
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